Andrew Mwoyo
@andrewmwoyo
Accounting undergraduate skilled in data analysis, reporting, and financial insights.
What I'm looking for
I am an ambitious accounting undergraduate with hands-on experience in data analysis, financial reporting, and customer support. I combine technical skills in Excel, Python, R, and SPSS with a practical understanding of accounting principles gained through formal training and internships.
In my finance internship I collected, cleaned, and validated financial and operational data, built data collection systems that reduced errors, and produced dashboards and visualizations that informed management decisions. I have experience analysing complex datasets to identify trends and deliver actionable insights.
As a customer care representative I handle high-volume inbound calls with professionalism, maintain strong service-level performance, and document interactions to improve resolution rates. My background in market and policy research, reporting, and presentations helps me translate technical findings for non-technical stakeholders.
I seek roles where I can apply my analytical toolkit to financial reporting and decision support, continue developing technical competency, and contribute to a results-driven team focused on data-informed outcomes.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
iSON Xperiences
Sep 2024 - Present (1 year 1 month)
Handle high-volume inbound calls, resolve customer queries with a 98% accuracy/satisfaction target, and document/escalate issues to improve first-call resolution and exceed SLAs of 95%.
Finance Intern
Tule Tutu Groups Limited
May 2023 - Jan 2024 (8 months)
Collected, cleaned, and validated financial data, built data collection systems that reduced errors, and analysed datasets using SPSS, R, and Excel to produce dashboards and actionable insights for management.
Education
Degrees, certifications, and relevant coursework
Rift Valley Technical Training Institute
Diploma in Accounting, Accounting
2020 - 2023
Diploma in Accounting with practical training in financial accounting, cost accounting, auditing, and data analysis using Excel, SPSS, R, and Python.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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