AUAndre User
@andreuser4
Senior Applied AI engineer driving production multimodal agent platforms and measurable CX improvements.
CanadaWhat I'm looking for
I am a Senior Applied AI engineer with extensive experience designing and delivering agentic automation platforms and production AI services for enterprise clients. I led architecture and implementation of multi-agent RAG systems, LLM evaluation pipelines, and reliability improvements that reduced human-handled tickets by 40%, cut p95 latency by 35%, and lowered cloud spend per 1k agent actions by 22%.
I collaborate directly with product and executive stakeholders to translate ambiguous requirements into scoped workflows, SLAs, and success metrics, and I have led small cross-functional teams through delivery. I am skilled across Python, TypeScript, FastAPI, Kubernetes, vector search, and ML productionization, and I prioritize robust observability, CI/CD, and measurable model evaluation.
Experience
Work history, roles, and key accomplishments
Senior Applied AI Engineer
FPT Software
Jun 2023 - Jun 2025 (2 years)
Led design and implementation of an agentic automation platform for enterprise clients, reducing human-handled tickets by 40% and average handle time by 28% while cutting p95 latency by 35%. Managed cross-functional delivery with 3 engineers and 1 data scientist and defined SLAs and success metrics with client stakeholders.
Software Engineer (AI & Backend)
FPT Software
Jun 2020 - Jun 2023 (3 years)
Built and maintained production microservices for workflow automation, implemented RAG services (Postgres + pgvector, Pinecone) and established CI/CD and observability patterns that standardized AI-backed service deployment.
Machine Learning Intern
3S Intersoft
Jan 2019 - Dec 2019 (11 months)
Prototyped chatbots and FAQ assistants using classic NLP, built data pipelines to improve training data quality and increased intent recognition accuracy by 15%. Delivered evaluation dashboards comparing rules-based and ML responses for stakeholders.
Education
Degrees, certifications, and relevant coursework
UDUdacity
Nanodegree, Data Engineering / Data Science
2023 - 2023
Completed Udacity Nanodegree programs focused on Data Engineering, Data Science, and Data Analysis.
UBUdemy for Business
Professional Certificate, Cloud / Serverless
2021 - 2021
Completed professional courses related to AWS analytics and serverless technologies resulting in AWS Certified Analytics learning path participation.
QUQueen's University
Bachelor of Computing (Honours), Software Design
2013 - 2018
Completed a Bachelor of Computing (Honours) in Software Design with coursework in data structures, machine learning, and software quality assurance.
Availability
Location
CanadaAuthorized to work in
Job categories
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