Andreas Thiessen
@andreasthiessen
Customer-focused technical specialist with 17+ years of experience at the intersection of product, support and user experience.
GermanyWhat I'm looking for
I’m a customer-focused technical specialist with 17+ years at the intersection of product, support, and user experience in the professional audio industry. In my current role (ADAM Audio / Focusrite Group), I’m solely responsible for technical support and customer experience across the DACH region, diagnosing and resolving complex hardware and software issues on macOS and Windows—including DAW integration and system-level troubleshooting.
I manage complex customer cases end-to-end across multiple touchpoints (ticket systems and phone support) and act as a key interface between customers and product development, translating real-world feedback into actionable insights. Earlier, at Focusrite, I supported German-speaking customers across the DACH region, coordinated RMA processes, reproduced customer setups for error analysis, and collaborated closely with development to support repair workflows—always paired with strong translation (German/English) and knowledge documentation to optimize processes.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
ADAM Audio GmbH
Apr 2021 - Aug 2025 (4 years 4 months)
Solely owned technical support and customer experience for the DACH region, resolving complex macOS and Windows hardware/software issues with DAW integration and system-level troubleshooting. Managed end-to-end customer cases across ticketing and phone support, translating real-world feedback into actionable product insights and maintaining German/English translations for products and documentatio
Provided technical customer support for German-speaking customers across the DACH region, handling complex macOS and Windows cases including installation, setup, and DAW configuration. Reproduced customer setups for error analysis, coordinated RMA and repair processes, and supported pre- and post-sales technical consultation while maintaining German/English translation and knowledge exchange withi
Founder & Owner
Pleasure Bar Productions
Mar 2004 - Feb 2014 (9 years 11 months)
Self-employed in music production and international DJ performance, delivering genre-focused productions in house, deep house, and lounge styles. Built extensive experience through live performances across 400+ national and international clubs and maintained radio presence (Planet Radio and HR3, Frankfurt).
Education
Degrees, certifications, and relevant coursework
University of applied sciences, Darmstadt
Computer Science
1997 - 2004
Computer sciences studies at the University of Applied Sciences in Darmstadt from 1997 to 2004.
Landrat-Gruber-Schule, Dieburg
Technical college entrance qualification
1992 - 1994
Earned a school leaving certificate (technical college entrance qualification) from 1992 to 1994.
Availability
Location
GermanyAuthorized to work in
Social media
Job categories
Interested in hiring Andreas?
You can contact Andreas and 90k+ other talented remote workers on Himalayas.
Message AndreasFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
