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Ana Lidia Biazotto

@analidiabiazotto

Contract Negotiator at IBM Canada who developed contract guidelines for three integrated accounts and handles complex commercial negotiations.

Canada

Message

At IBM Canada Ltd., I negotiated complex commercial and technology contracts, covering customer terms, risk allocation, privacy, security, pricing, and delivery obligations. I advised Sales, Delivery, Finance, and Legal on contract strategy and practical commercial decisions.

I developed contract guidelines for three integrated accounts and earned the Contracts and Negotiation Director’s “Golden Pen” award. I also used AI-enabled contracting tools to speed issue identification and clause development, with professional review and accountability.

At IBM México, I managed billing and cash operations for global accounts receivable related to the CEMEX project. My work included developing procedures and controls; during my time in the role, re-billing decreased 75%, payment collection increased 95%, and disputes decreased 66%.

Experience

Work history, roles, and key accomplishments

Contract Negotiator

IBM Canada Ltd.

Jun 2022 - Jul 2026 (4 years 1 month)

Client-facing role covering pre-award negotiation and post-award contract management. Led complex commercial negotiations on customer terms, risk allocation, liability, IP, privacy and security, pricing, and delivery obligations.

Contract Negotiation Commercial Contracts Allocation Privacy Security Pricing Delivery Obligations Master Services Agreements Statements Of Work Data Protection Cloud Computing Software Public Sector AI Enabled Contracting Tools

Cash Management and Settlement Professional

IBM México

Jul 2019 - May 2022 (2 years 10 months)

Led cross-functional teams and global stakeholders to manage billing and cash operations for global accounts receivable related to the CEMEX project, including invoice processing, payment reconciliation, and resolution of discrepancies.

Billing Operations Cash Management Invoice Processing Payment Reconciliation Discrepancy resolution Process Improvement Team Leadership Stakeholder Management

Global Billing Lead

IBM México

Jun 2016 - Jun 2019 (3 years)

Coordinated global billing activities for the CEMEX account across eighteen countries in Latin America, EMEA, Asia Pacific, and the United States. Reviewed and validated billing transactions for compliance with contractual requirements and internal controls.

International Billing Compliance Root Cause Analysis Reporting Knowledge Management Process Improvement Stakeholder Coordination

Billing Analyst

IBM México

Oct 2015 - May 2016 (7 months)

Member of billing operations team, processing invoices for CEMEX accounts in Mexico, Colombia, and Ireland, ensuring timely and accurate resolution. Explained invoices and charges to customers and processed customized invoice requests.

Billing Operations Invoice Processing Customer Service Discrepancy Investigation ServiceNow Process Improvement