Ana Cojocaru
@anacojocaru
Scrum Master and Agile Business Analyst focused on transparent, structured delivery.
RomaniaWhat I'm looking for
I support Agile ways of working in complex engineering and IT environments, bringing structure, transparency, and visibility to teams. In my current work, I facilitate Agile ceremonies, encourage collaboration, and help stakeholders stay aligned on priorities, blockers, dependencies, and next steps. I also use Jira, Confluence, and Miro to improve documentation, follow-ups, and team alignment—especially around license management topics with business, engineering, HPC, licensing, and integration teams.
As an Agile Business Analyst, I clarify needs and translate stakeholder input into structured requirements and decision tracking. I collaborate with business, technical, and management stakeholders to reduce ambiguity by making requirements, expectations, responsibilities, and next steps clear. I also coordinate technical dependencies across HPC, licensing, and integration to keep delivery moving with fewer gaps and more shared understanding.
Previously, I worked as a Business Analyst and Quality Assurance Specialist in outsourcing and client service contexts, where I improved processes and raised service quality through analysis and practical execution. In HR services “Hire to Retire,” I provided 90% stakeholder support post-implementation, increased quality rates and closed gaps by 80% within a 3-month period, and improved delivery outcomes by achieving 70% of project deadlines through HR process analysis and improvements. In quality assurance work, I resolved 100% of issues using root cause analysis, improved ticket quality through targeted training, and ensured effective client communication through weekly quality reporting.
Experience
Work history, roles, and key accomplishments
As a Scrum Master, I support Agile ways of working in a complex technical environment, helping teams improve transparency, collaboration and delivery visibility.
My focus is on bringing structure to the team’s ways of working, facilitating Agile ceremonies, supporting continuous improvement and helping stakeholders stay aligned on priorities, blockers and next steps.
Main activities:
• Facilitate
As an Agile Business Analyst, I work in a complex engineering and IT environment, supporting license management topics for technical software and collaborating with stakeholders across business, engineering, HPC, licensing and integration teams.
My role focuses on clarifying needs, structuring information, documenting requirements and supporting alignment between business and technical stakeholder
📖 Outsourcing provider for HR Services for a Pharma client. Creating and updating documentation regarding HR Services from Hire to Retire, identifying and resolving gaps, implementing new processes within the scope of statement of work.
✅ Provided 90% 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 post-implementation. successfully analyzed gaps in the process and implemented practical solutions where necessary.
✅ Achieve
📖 Outsourcing learning services for an Aeronautic client. Focusing on quality of the services provided by the operational team, training new joiners, creating and presenting status of quality indicators.
✅ 𝐑𝐞𝐬𝐨𝐥𝐯𝐞𝐝 100% of the issues by performing detailed root cause analysis.
✅ 𝐆𝐫𝐞𝐚𝐭𝐥𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐝 tickets quality by identifying and performing targeted training sessions and refreshers for specific
📖 Teaching French to 𝐃𝐮𝐭𝐜𝐡 𝐧𝐚𝐭𝐢𝐯𝐞 adolescents from 15-18 years old and to children between 9-11 years old. For the learners I used the immersive technique - speak as much as possible in French. Whenever extra explications were needed, I provided them in Dutch.
✅ 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐭𝐡𝐞 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭 of teenagers in French by using interactive and innovative methods such as bringing improvisation theater into
📖 Providing IT Helpdesk services, level 1, for an Aeronautical client. Handling calls regarding IT issues. Making full use of available documentation to solve the issues of end users.
✅ 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐝 80% of ticket solving within SLAs.
✅ 100% 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲 in providing end-users with correct information by making full use of the available resources documented for my team
✅ Increased user satisfactory thro
Education
Degrees, certifications, and relevant coursework
Universitatea „Alexandru Ioan Cuza” din Iași
Master's degree, French Studies
2018 - 2020
Universitatea „Alexandru Ioan Cuza” din Iași
Philology, Language and litterature French and German
2015 - 2018
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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