Open to opportunities

Ana Alves

@anaalves1

Message

Client services and AML-focused professional blending relationship leadership with data-driven problem solving.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can strengthen client outcomes through relationship management and training, while applying AML/financial crime coordination skills. I thrive in teams that value clear communication, data-driven improvements, and high service standards.

I’m a client-focused professional with extensive experience managing relationships, resolving complex issues, and delivering high-quality service across financial services and retail. I’m known for improving client satisfaction and retention through clear communication, strong stakeholder management, and proactive onboarding support.

At CMCMarkets, I served as a Senior Client Services Executive for key UK and Italian clients, leading a high-performing client services team. I developed and implemented engagement strategies that reduced churn, analyzed client feedback and behavioural data to identify trends, and delivered training that improved service quality and product knowledge.

More recently, I transitioned into a Financial Crime Analyst role, coordinating communication between compliance, audit, and operational teams to support smooth case handling. I also prepare clear, client-ready documentation and reports for senior stakeholders while supporting internal teams through meeting coordination, schedule management, and timely communication.

Experience

Work history, roles, and key accomplishments

Current

Financial Crime Analyst

Current

CMCMarkets

Jan 2024 - Present (2 years 6 months)

Coordinated communication between compliance, audit, and operational teams to support smooth case handling. Prepared client-ready documentation and reports for senior stakeholders and supported internal teams with scheduling and timely communication.

Financial Crime Operations AML Support Compliance Coordination Audit Coordination Case Handling Meeting Coordination Scheduling

Senior Client Services Executive

CMCMarkets

Jan 2022 - Jan 2024 (2 years)

Served as primary point of contact for key UK and Italian clients, resolving complex trading and account queries. Led a client services team, developed engagement strategies to reduce churn, and analysed client feedback and behavioural data to drive service improvements.

Client Relationship Management Customer Experience Issue Resolution Escalation Management SQL Trading Support Account Management

Customer Service Advisor

Coach

Jan 2021 - Jan 2022 (1 year)

Delivered personalised customer service in a luxury retail environment, contributing to increased repeat business. Achieved strong sales performance through relationship-building and product expertise.

Customer Service Relationship Building Sales Performance Customer Retention

Italian-Speaking Client Services Exec

CMCMarkets

Provided high-quality support to Italian-speaking clients, ensuring fast and accurate issue resolution and supporting onboarding of new clients. Identified upsell opportunities, collaborated with sales teams, and monitored client accounts to maintain service excellence.

Issue Resolution Client Onboarding