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Amit Patil

@amitpatil7

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Product Owner at British Telecom driving OSS transformation across network planning, ordering and assurance.

United Kingdom

Message

At British Telecom, I’m driving OSS transformation for the Optical Network team across Plan & Build, ordering and Service Assurance. The new OSS platform’s MVP achieved adoption for Network Plan & Build and Network Inventory, improving planning delivery times by more than 40%.

At Infosys Technologies, I worked across Liberty Global, Virgin Media, UPC and VodafoneZiggo on BSS and OSS transformation. My projects included Agent Desktop applications, a ServiceNow TSM transformation, and mobile and web self-care applications.

At Tech Mahindra Ltd., I worked with British Telecom as an OSS Solution Designer across inventory, Plan & Build and provisioning. Earlier, at TATA Communication and Reliance Communication, I worked as a Network Engineer on service delivery, fault resolution and network build.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

British Telecom

Feb 2025 - Present (1 year 9 months)

Driving OSS transformation by redefining Plan & Build, Ordering journey and Service Assurance for Optical Network team. Achieved successful MVP adoption of the new OSS platform, improving planning delivery times by over 40%.

OSS Transformation Network Planning Network Inventory Service Assurance Stakeholder Management Roadmap Management Proof of Concept Solutions Architect

Principal Consultant

Infosys Technologies

Mar 2017 - Feb 2025 (7 years 11 months)

Delivered BSS & OSS transformation projects for Liberty Global, Virgin Media, UPC, and VodafoneZiggo. Led agent desktop applications, service management transformation, digital commerce, and BSS transformation to Cerillion.

BSS OSS PEGA ServiceNow Adobe Experience Manager Storyblok Cloud Migration Pre Sales Solutioning RFx Product Catalog Notification Engine

Solution Designer

Tech Mahindra Ltd.

Aug 2007 - Mar 2017 (9 years 7 months)

Worked as OSS solution designer for British Telecom across inventory, plan & build, and provisioning systems. Led launch of next-gen DWDM network devices, inventory migration, and automation for provisioning.

OSS Inventory Management Design Build Provisioning DW DM Network Modeling Automation Pre Sales Solutions Architect

Network Engineer

Reliance Communication

Dec 2001 - Aug 2007 (5 years 8 months)

Worked as network engineer at a large telecom operator, using OSS to deliver services, resolve customer faults, and manage network build. Led field engineers for operations and maintenance in Mumbai sub-region.