At HPS Canada, I built a LangChain and OpenAI ticket-analysis tool that retrieves similar past cases to surface impact and likely root causes. The team adopted it, and it cut analysis time by over 30%.
I’m a founding member of HPS Canada’s support team, where I launched PowerCARD programs for North American and Caribbean institutions, including National Bank of Canada. I also traced a reconciliation mismatch to cards missing from accounting, preventing $100K+ in potential losses.
I founded and operate Preplingo, an AI language-exam platform built with Claude Code and Codex on Next.js and Supabase. I designed its Gemini, OpenAI and Deepgram evaluation pipelines, with transcription, prosody analysis, guardrails and rubric scoring.
Across my work, I’ve supported production systems from deployment and monitoring through incident response, and worked directly with bank clients in English and French. Earlier, at HPS and CloudLink, I supported payment platforms and contributed to cloud infrastructure and integrations.
