At PolyAI, I develop and deploy voice AI agents for enterprise customers using Python, LLMs, and AWS. These agents handle 500K+ calls per month at a 70%+ containment rate, reducing escalations to human agents by 30%.
I take conversational AI systems for enterprise clients from kickoff to go-live, then provide hypercare support. I’ve tuned ASR and TTS pipelines to cut word error rate by 15%, and improved voice interactions through latency optimizations and better interruption handling.
Previously, at Replicant.ai, I developed voice AI agents and RAG pipelines for customer service. At Pelmorex Corp - The Weather Network, I worked on real-time web applications, including performance improvements that reduced deployment time by 40%.
