Open to opportunities

Amethyst Gatewood

@amethystgatewood

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Compassionate care worker with strong customer service and technical support experience.

United States

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What I'm looking for

I seek a stable, client-focused role where I can deliver compassionate care, maintain safe, clean environments, and apply strong customer-service and technical support skills while growing responsibilities.

I am a dedicated care professional with broad hands-on experience in home health aide duties, environmental services, dietary assistance, and front office support. I consistently provide compassionate companionship, daily meal preparation, household assistance, and reliable facility upkeep while maintaining professionalism and attention to detail.

Earlier in my career I supported customers as a tech support agent for Apple, troubleshooting software and hardware, managing accounts, and coordinating repair and replacement services. I bring strong communication skills, data-entry and reception experience, and a practical understanding of logistics and inventory tasks from warehouse/front-desk roles.

I am dependable, safety-conscious, and service-oriented, with a valid driver’s license and a track record of punctuality and reliability across healthcare and customer-facing positions. I seek roles where I can apply my caregiving skills and customer-service background to support clients and teams effectively.

Experience

Work history, roles, and key accomplishments

Current

Home Health Aide

Current

First Choice Healthcare

Jun 2019 - Present (6 years 4 months)

Provide daily meal preparation, household cleaning, companionship, and client assistance to support independent living and safety for one or more clients.

Personal Care Time Management

Current

Front Office / Warehouse Logistics

Current

Green Dot / ODW

Jan 2019 - Present (6 years 9 months)

Served as first point of contact by greeting visitors, answering phones, managing correspondence, and performing data entry and filing to support office and warehouse operations.

Phone Support Data Entry Office Administration Logistics Support

Environmental Services Technician

Riverside / McConnell

May 2022 - May 2024 (2 years)

Performed cleaning and maintenance of guest lodging, exercise areas, locker rooms, and common spaces, including towel replenishment and linen handling to maintain hygiene standards.

Janitorial Services Locker Room Maintenance Linen Handling

Locker Room Attendant

McConnell Heart

May 2023 - Mar 2024 (10 months)

Maintained locker room cleanliness by restocking towels and supplies, refilling shower products, cleaning surfaces, and bagging soiled linens to ensure a safe, sanitary environment.

Towel Restocking Shower Maintenance Surface Cleaning Linen Bagging Safety Procedures

Dietary Aide

Summits Trace

Jun 2019 - Jun 2022 (3 years)

Prepared resident plates and side dishes, cleaned kitchen surfaces and equipment, washed dishes, and swept and mopped floors to support food service operations and hygiene.

Food Preparation Plate Assembly Dishwashing Cart Maintenance Food Safety

Tech Support Agent

Apple

Dec 2015 - Jan 2019 (3 years 1 month)

Provided phone and in-person support for Apple products and services, troubleshooting software and hardware issues, managing Apple ID and AppleCare+ cases, and scheduling Genius Bar appointments.

Technical Support Troubleshooting Customer Service Scheduling