Ameer Hamza
@ameerhamza19
I build scalable workflow automations and integrations that reduce manual work and improve operational reliability.
PakistanWhat I'm looking for
At AIM Inc., I design end-to-end automation systems across sales, operations, and customer support using n8n, Zapier, Make.com, Power Automate, APIs, and AI tools. My work reduced manual effort by 40%, automated 10+ complex processes, and supported reliability across 40+ enterprise services.
I build integrations between Dynamics 365, ServiceTitan, communication tools, and operational platforms using REST APIs and webhooks. I also use ChatGPT and the Claude API to enable intelligent data processing and decision-making within practical workflows.
Before AIM Inc., I delivered Level 3 technical support at Codeverse, maintaining 99.5% SLA compliance and resolving 30+ incidents each month. I helped reduce mean time to resolution by 20% through incident resolution and process improvement.
I enjoy turning inefficient, manual processes into clear, scalable systems. I document process maps, SOPs, workflow diagrams, runbooks, and user guides so technical and non-technical teams can work confidently together.
Experience
Work history, roles, and key accomplishments
Process & Automation Specialist
AIM Inc.
Apr 2023 - Jun 2026 (3 years 2 months)
Analysed business workflows and designed automation systems that reduced manual work by 40%. Built integrations using n8n, Zapier, Make.com, and AI tools, and authored 20+ technical documents.
Technical Support Assistant L3
Codeverse
Aug 2020 - Mar 2023 (2 years 7 months)
Delivered Level 3 technical support for enterprise applications, maintaining 99.5% SLA compliance. Resolved 30+ incidents monthly and created 15+ technical documentation articles.
Education
Degrees, certifications, and relevant coursework
Mirpur University of Science and Technology
Master of Science, Computer Science
2021 - 2023
Pursued a Master of Science in Computer Science, deepening expertise in advanced computing concepts and research methodologies.
Mirpur University of Science and Technology
Bachelor of Science, Computer Science
2016 - 2021
Completed a Bachelor of Science in Computer Science, building a strong foundation in programming, algorithms, and software development.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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