At Amazon, I manage transportation operations and shipment execution across North America, coordinating stakeholders and scheduling across 250+ fulfillment nodes. I monitor service levels and operational exceptions, and use KPI reports and dashboards to surface trends, defects, and risks.
I contributed to process standardization and automation using Power Query, Power Automate Desktop, VBA, and HTML/JavaScript solutions. These efforts reduced manual effort by 40%+ and communication effort by about 80%.
I also developed a GenAI solution for appointment rescheduling and an AI-powered guided case-resolution workflow to reduce manual intervention and associate research time. As Interim Manager for 14 associates, I managed productivity, quality, and workload execution, and standardized training that achieved 100% graduation and assessment pass rates.
At GEP, I analyzed procurement and logistics spend for Fortune 500 clients and developed reports and dashboards for sourcing and supply chain decisions. Earlier, at Sneha Synergy Solutions (Client: Tata Boeing Aerospace), I managed procurement operations and Purchase-to-Pay activities through SAP MM, supported 95%+ on-time delivery, and built a business case that helped convert Carrlane to a credit-facility partner.
