Looking for a job

amar shehu

@amarshehu

Message

Software engineering graduate who applied full-SDLC practices to a task management project.

Albania

Message

What I'm looking for

I’m eager to start my career as a software engineer, contribute to meaningful projects, learn from experienced professionals, and build high-quality, scalable software that creates value for users.

At the University of New York Tirana (UNYT), I applied object-oriented programming, database design, web technologies, APIs, and software architecture across the full software development life cycle on a Task Management project, working independently and in a team.

At We Are Fiber, I delivered phone and live-chat support, resolved customer inquiries and complaints, and updated customer accounts in company databases. I’m eager to start my software engineering career, contribute to meaningful projects, and learn from experienced professionals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

We Are Fiber

Apr 2024 - Sep 2025 (1 year 5 months)

Delivered phone and live-chat support with high customer satisfaction and resolution. Resolved inquiries and complaints, built client relationships, and met performance goals.

Customer Support Communication Skills Problem Solving Active Listening Empathy Teamwork Adaptability Database Management

Education

Degrees, certifications, and relevant coursework

University of New York Tirana

Bachelor of Software Engineering, Software Engineering

2022 - 2026

Activities and societies: Participated in and volunteered at technology events held by or in collaboration with the university, supporting teams in real time.

Bachelor of Software Engineering from the University of New York Tirana, with coursework in object-oriented programming, database systems, web technologies, algorithms, software architecture, and the software development life cycle.