Amani Flood

Responded to consumer inquiries via phone and email, resolving product complaints, claims, and issues related to product quality. Filed insurance claims and tracked pending QA lab reports for accurate documentation and timely response.

Served as the first point of contact for incoming calls, professionally answering and directing inquiries to appropriate departments. Assisted in all aspects in the mailroom, including sorting, organizing, and distributing incoming mail across the entire facility.

Accurately input fruit supplier trip tickets in Valiant and assisted in all aspects of fruit recordkeeping. Operated truck scales and provided backup to Fruit Department Foreman.

Utilized Adobe Creative Suite—primarily Photoshop and InDesign—to design and layout diverse materials including forms, labels, signage, and custom projects. Collaborated with different departments to design, print, and assemble projects to their custom specifications.

Performed a variety of tasks including creating spreadsheets and writing documents, filing paperwork, mailing letters, assembling invoices and estimates for various job sites and increasing payment frequency from customers on accounts receivables list using QuickBooks. Built and managed a website for MNR’s realty office with the current property listings available.

Enhanced the department’s main record keeping database using FileMaker Pro to immediately display the most accurate results. Systematized both online and physical documents to provide easy access and eliminate hours of redundant office work in a matter of minutes.

Trained one or more individuals at a time at attractions during operating hours forcing me to train efficiently while simultaneously engaging every guest and warranting their safety. Operated coasters/attractions and engaged with every guest while warranting their safety.

Operated coasters/attractions and engaged with every guest while warranting their safety. Entertained guests over microphone on rides; often explaining how the ride functions, compelling me to give clear and precise instructions for a wide variety of audiences.

Efficiently handled cash transactions at ticket windows and toll booths in a fast-paced, high-traffic environment, maintaining speed and accuracy to minimize wait times and ensure a positive guest experience.

Pursuing a Web Design Graduate Certificate, enhancing skills in web development and design principles. This program focuses on advanced web technologies.

Grade: Honors Program

Completed an Associate of Arts degree, participating in the Honors Program. This foundational education prepared for further studies.

Activities and societies: Treasurer for the Arab Students’ Association, coordinating with Student Government on budgeting and organizing fundraisers for annual events.

Earned a Bachelor of Arts in Digital Arts & Sciences. This program focused on the intersection of art and technology, developing skills in digital media.