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Alyssa Dela Cruz

@alyssadelacruz

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Field Service Technician with expertise in end-user support and inventory.

Philippines

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What I'm looking for

I am looking for a role that allows me to apply my skills in asset management and enhance user experiences while being involved in business operations.

I am a dedicated Field Service Technician with extensive experience in end-user support and inventory management. My career has been driven by a passion for enhancing user experiences and ensuring operational efficiency. At Astreya, I handle hardware troubleshooting across multiple platforms, manage ticketing systems, and maintain accurate inventory counts, all while providing top-notch support to users.

With a background in customer service at PLDT Inc., I have honed my skills in client relations, resolving issues, and training others in technical systems. My commitment to excellence is reflected in my ability to manage logistics operations and streamline processes, ensuring that users receive the best possible support. I am eager to leverage my skills in a role that allows me to contribute to business operations and asset management.

Experience

Work history, roles, and key accomplishments

Current

Field Service Technician I

Current

Astreya Ph

Jun 2025 - Present (1 month)

Handles onsite user reports on hardware troubleshooting for various operating systems and manages an average of 5+ daily tickets, providing proper documentation. Provides L1 support for Audio Visual Management, covering meeting, conference, and training rooms.

Windows Linux Ticketing Inventory Management Logistics Coordination

Inventory Technician II

Astreya Ph

Feb 2025 - Jun 2025 (4 months)

Handled End User Support for basic onsite hardware troubleshooting and provided support on Audio Visual equipment for both meeting and training rooms. Managed an average of 5+ daily tickets from users, ranging from general inquiries to machine issues.

User Support A V Support Ticketing Inventory Management Logistics Coordination Asset Management PEZA Compliance

Material Handler I

Astreya Ph

May 2023 - Feb 2025 (1 year 9 months)

Managed 3 small Logistic Operation Centers, optimizing space for storage purposes. Inspected and received shipments for incoming deliveries, ensuring all items were properly stored in bins and racks.

Logistics Inventory Management Cycle Counts order fulfillment

Sales and Customer Service Associate I

PLDT Inc.

Oct 2018 - May 2023 (4 years 7 months)

Handled an average of 35+ client-facing transactions daily, efficiently addressing and resolving subscribers' issues. Designated as part of the E-refer Core team, managing over 100+ requests for new applications, upgrades, cross-sells, and VAS products.

Customer Service Sales Client Relations Salesforce Account Management Inventory Management

Production Assistant

88Storey Films

Jun 2017 - Sep 2018 (1 year 3 months)

Assisted on over 15+ projects, organizing commercial films, advertisements, and/or digital ads from pre-production to post-production. Handled administrative tasks such as running errands and serving as a liaison between technical teams, production teams, agencies, and/or clients.

Production Coordination Administrative Support Project Management Scheduling Logistics Communication Film Production Digital Advertising

Education

Degrees, certifications, and relevant coursework

De La Salle – College of Saint Benilde (School of Professional and Continuing Education)

Certificate, Supply Chain Management and Purchasing Management

2025 - 2025

Grade: Passed with Merit

Completed a Certificate in Supply Chain Management and Purchasing Management, demonstrating proficiency in key areas of supply chain operations and procurement. Achieved a 'Passed with Merit' designation, indicating strong performance in the program.

Lyceum of the Philippines University – Manila

Bachelor of Arts, Multimedia Arts

2013 - 2017

Grade: Dean's Lister: 2014 – 2015 (2nd Semester), 2015 (1st Semester)

Pursued a Bachelor of Arts in Multimedia Arts, gaining comprehensive knowledge in various aspects of multimedia production. Recognized as a Dean's Lister for multiple semesters, reflecting academic excellence.