At MedVA, I reconciled dental ledgers and resolved payment discrepancies, refunds, recoupments, and account adjustments. I researched complex claim and coverage issues using EOBs, insurance responses, eligibility, and payment history.
I worked across Dental Xchange, Ortho2 Edge, Weave, ACE (SOS400), Simplee, and Vi-Web, coordinating with insurance carriers, Finance, Payment Posting, and practice teams on accurate account resolution.
At Oclinicals, I answered patient calls, scheduled appointments, and managed the fax queue so incoming documents were processed and routed.
At Conifer Health Solutions, I supported hospital collections by following up on patient balances, processing payments, and setting up payment plans. I also assisted attorneys and insurance carriers requesting account information, records, or claims reprocessing.
