Open to opportunities

alq mercado

@alqmercado

Message

Frontend developer specializing in TypeScript/JavaScript and scalable cross-platform web applications.

Portugal

Message

What I'm looking for

I seek frontend roles where I can build scalable, user-focused web and mobile experiences using TypeScript/JavaScript and 2D/3D graphics, within collaborative teams that value best practices and continuous improvement.

I am an experienced frontend developer focused on TypeScript and JavaScript, building scalable cross-platform web applications and prioritizing clean, maintainable code. I leverage modern technologies to deliver seamless user experiences across web and mobile platforms.

I have practical experience implementing 2D/3D graphics using SVG, Canvas, and Three.js, and I follow best practices to ensure reliability and performance. My work emphasizes usability and efficient front-end architectures.

Previously, I supervised teams in a customer-facing environment, improving customer satisfaction and operational efficiency through coaching, process improvements, and structured training programs.

Experience

Work history, roles, and key accomplishments

Frontend Developer

Call Center

Dec 2015 - Dec 2017 (2 years)

Supervised a team of 15 call center agents, increasing customer satisfaction scores by 28% and reducing average wait times by 40% through new routing procedures and targeted coaching.