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Alpha Vigilia

@alphavigiliaa

E-Commerce Support & Data Coordinator with 3+ years of BPO and remote startup experience. Focused on non-voice ticketing and CRM management.

Philippines

Message

Hi, I’m Alpha! I’m a remote operations and customer support specialist with over 3 years of proven experience managing high-volume email/chat ticket queues, asynchronous B2B pipelines, and CRM database hygiene for global brands.

My background includes heavy enterprise grounding from Concentrix and Sutherland Global Services, alongside specialized project coordination as a B2B Client Support Virtual Assistant for ULSOCO (UK Solar Energy). In my most recent role with an apparel brand, my systematic queue tracking directly drove a 58.8% increase in 5-star public brand reviews while matching strict corporate KPI and compliance milestones.

Coming from a BS in Agricultural and Biosystems Engineering coursework background, I apply a highly technical, analytical problem-solving mindset to system troubleshooting, documentation registry, and workflow optimization. I operate seamlessly on US time zones from my fully equipped, high-speed remote home office setup and am ready to start immediately!

Experience

Work history, roles, and key accomplishments

Current

Customer Experience & Data Coordinator

Current

Bareline Clothing

Aug 2025 - Present (1 year 2 months)

Managed outbound customer experience auditing and brand satisfaction tracking for a premium e-commerce apparel company. Drove a 58.8% increase in verifiable 5-star public brand reviews and converted raw feedback into structured internal tickets.

Customer Experience Data Coordination CRM Ecommerce Feedback Analysis KPI Tracking

Customer Service Representative & Subject Matter Expert

Sutherland Global Services

Oct 2025 - Aug 2026 (10 months)

Provided real-time floor support, answered technical process questions, and took over complex escalated customer interactions to ensure positive resolution. Audited performance data to ensure compliance with strict brand standards and financial safety regulations.

Customer Service Subject Matter Expertise Escalation Management Compliance Data Auditing

Advisor I, Customer Service & Ticket Management

Concentrix

May 2024 - Sep 2025 (1 year 4 months)

Mitigated conflicts by providing timely and effective solutions to customer disputes. Developed strong customer relationships fostering brand loyalty and contributed to achieving store targets while ensuring adherence to service standards.

Customer Service Ticket Management Conflict Resolution Relationship Building Service standards

B2B Client Support Virtual Assistant

ULSOCO (UK Solar Energy)

Feb 2023 - Mar 2024 (1 year 1 month)

Managed multi-channel communication pipelines, handling asynchronous email queues and phone support for UK small business accounts. Processed customer requests for account setup updates, preference adjustments, and technical troubleshooting on web-based portals.

B2B Support Email Management Phone Support Technical Troubleshooting Documentation Escalation Management