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Alma Obralija

@almaobralija

Senior Operations Manager at Oracle, overseeing regional Business Transactions teams and EMEA billable-subcontracting processes.

Bosnia and Herzegovina

Message

At Oracle, I lead geographically dispersed Business Transactions teams across Eastern and Central Europe, Israel, the Middle East and Africa. I oversee service quality, workload planning, recruitment, onboarding and performance development.

As EMEA Divisional Process Owner for Billable Subcontracting, I work with global process owners and regional specialists on requirements, controls and exceptions. I’ve contributed to contractor workflow testing and helped secure an interim approach after escalating an onboarding ownership gap.

My work connects Oracle PFM, ERP, SCM and HCM processes with the contracts, approvals and policies behind project setup, billing and supplier invoices. I translate business needs into workflow requirements and acceptance tests, and use tools including ChatGPT and OpenAI Codex for research, analysis, drafting and process documentation.

Experience

Work history, roles, and key accomplishments

Current

Consulting Senior Operations Manager ECEMEA & IL

Current

Oracle

Dec 2020 - Present (5 years 11 months)

• Lead geographically dispersed Business Transactions teams, overseeing workloads, service quality, recruitment, onboarding, coaching and performance development.
• Apply advanced Oracle PFM, Fusion and HCM expertise to project and people processes; oversee setup, funding, resource assignments, time and cost adjustments, billing, invoicing and closure.
• Investigate project financial and revenu

Consulting Principal Operations Manager ECEMEA & IL

Oracle

Nov 2014 - Nov 2020 (6 years)

• Managed regional consulting administration and Business Transactions operations, coordinating country teams and shared services to maintain service quality and consistent execution.
• Led workload planning, transfers, coaching and staff development through operational and organizational changes.
• Oversaw project funding, billing, subcontractor administration, operational reporting and issue

Consulting Operations Manager SEE Hungary Greece Cyprus and North Africa

Oracle

Sep 2012 - Oct 2014 (2 years 1 month)

• Managed consulting operations and project-administration teams across South East Europe, Hungary, Greece, Cyprus and North Africa.
• Coordinated staff objectives, service-level reviews, team calls, country support, handovers and workload transfers with shared services.
• Took a leading role in SSI intercompany process coordination in 2013, collecting country practices, mapping workflows and c

Consulting Operations Manager, Consulting Team Leader and Project Manager

Oracle

Apr 2012 - Oct 2012 (6 months)

• Provided temporary cover for consulting operations, team administration and project coordination.
• Supported delivery coordination and financial administration while maintaining continuity of local business support.

Senior Consulting Project Admin & Analyst South East Europe

Oracle

Aug 2008 - Oct 2012 (4 years 2 months)

• Supported consulting project coordination, financial administration and day-to-day operations, working with delivery and Finance colleagues.
• Investigated purchase-order and invoice-balance discrepancies using system extracts and transaction history to explain required corrections.
• Served as a tester for data migration to a new platform.

Consulting Project Admin & Analyst South East Europe - Contractor Role

Oracle

Jan 2008 - Jul 2008 (6 months)

• Supported consulting project coordination, financial administration, administrative requests and operational follow-up with delivery and Finance colleagues