Open to opportunities

Allycia Armstrong

@allyciaarmstrong

Healthcare revenue cycle and clinical operations professional bridging transfer-center excellence with data-driven quality improvement.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can combine transfer-center/quality execution with analytics—using SQL/Tableau, KPI tracking, and SOP-driven process improvement to support equitable outcomes and improve patient flow and revenue cycle performance.

I’m a healthcare revenue cycle and clinical operations professional with 5+ years of experience at the intersection of legal clinical documentation, quality assurance, physician relations, and revenue cycle management across major health systems. As a Transfer Center Coordinator at Ascension, I execute legally significant memoranda of transfer, coordinate physician-to-physician direct admit calls, and serve as the communication bridge to ensure continuity across care transitions.

I bring a quality-and-data mindset: I review and clean clinical cases for accuracy, conduct root cause analysis to identify operational gaps, and translate findings into data-driven recommendations—like designing a standardized documentation protocol that was adopted as system-wide standard operating procedure. I’m also currently pursuing an MS in Public Health with an equity concentration and actively building data analytics skills including SQL and Tableau to strengthen my ability to drive equitable, measurable outcomes through process improvement.

Experience

Work history, roles, and key accomplishments

Current

Transfer Center Coordinator

Current

Ascension Health

May 2024 - Present (2 years 1 month)

Executed legally significant Memoranda of Transfer for incoming patients, ensuring accurate, compliant documentation during care transitions. Led root-cause analysis to address a systemic handoff data integrity gap and developed standardized protocols adopted as system-wide SOP.

Memoranda Of Transfer Physician Relations SOP Development Root Cause Analysis HIPAA compliance

Owner & Lead Esthetician

Oasis Skin Spa

Aug 2015 - Sep 2024 (9 years 1 month)

Founded and operated a professional aesthetics practice with full responsibility for business development, regulatory compliance, and daily operations. Built staff onboarding/training and SOPs, managed hiring through terminations, and used KPI tracking to drive retention and rebooking while earning a regional Best Esthetician award.

Practice Management Regulatory Compliance SOP Development Team Leadership Hiring KPI Tracking Client Retention Scheduling Operations Revenue Management

Sanitation Worker (Volunteer)

Peers Against Pathogens (Texas State University)

Aug 2022 - May 2024 (1 year 9 months)

Supported graduate-level community health sanitation and disease prevention outreach initiatives as part of a public health student organization. Assisted with health promotion efforts aligned to disease prevention and community engagement goals.

Community Outreach Preventive Health Health Promotion Public Health Program Support Volunteer coordination Team Collaboration

Transfer Center & Bed Board Rep

Ascension Seton

Mar 2022 - May 2024 (2 years 2 months)

Managed patient placement and bed board operations across the Ascension Seton network, coordinating bed assignments and census management. Launched the Transfer Center Coordinator function by building SOPs, training materials, quality benchmarks, and KPI tracking, and reduced downstream denials by escalating payer-specific authorization discrepancies.

Bed Board Management Patient Placement Benefits Verification SOP Development KPI Tracking Payer Discrepancy Analysis Root Cause Analysis

Digital Crisis Counselor (Volunteer)

The Trevor Project

May 2023 - Aug 2023 (3 months)

Provided digital crisis counseling via chat and text to LGBTQ+ youth experiencing distress, including depression and suicide ideation. Completed training in suicide intervention, de-escalation, and affirming communication practices for LGBTQ+ populations.

Crisis Counseling De escalation Affirming Communication

Chief Administration Officer (CAO)

Rockin' City Roller Derby

Jan 2020 - Oct 2022 (2 years 9 months)

Led digital transformation by migrating organizational records and communications from TPX Rumba to Google Workspace and Slack. Rebuilt governance documentation and onboarding SOPs from scratch and delivered a data-supported shutdown recommendation to the board during the organization’s financial peak.

Digital Transformation Google Workspace Slack SOP Development Governance Onboarding Stakeholder Management Volunteer Leadership

Patient Access Representative

R1 RCM

Oct 2019 - May 2022 (2 years 7 months)

Supported end-to-end revenue cycle operations for an assigned site, covering ED, inpatient, outpatient surgery/radiology, and prior authorizations alongside self-pay navigation. Processed TRICARE (including ECHO enrollment) and multiple payer authorization workflows, and resolved denied/underpaid claims through corrective submissions and appeals; also served as a Cerner migration superuser.

Revenue Cycle Management Prior Authorizations TRICARE ECHO Enrollment Denial Management Appeals ICD 10 CM CPT HCPCS Cerner

Medical Coding Specialist II

Mass General Brigham CPBO

Mar 2021 - Jan 2022 (10 months)

Assigned ICD-10-CM, CPT, and HCPCS codes and modifiers in Epic Resolute PB to support clean claim submission across dermatology and surgical pathology workflows. Reviewed clinical documentation for DRG validation and coding accuracy while operating in a fully remote professional billing environment.

Epic Resolute PB ICD 10 CM CPT HCPCS Coding Modifiers CPT Surgical Coding DRG Validation Claim Submission Quality

Education

Degrees, certifications, and relevant coursework

Texas State University

Master of Science, Public Health (Equity Concentration)

Activities and societies: Dean's List (Fall 2021, Spring 2022); GPA 3.75 (Fall 2021).

Pursuing a Master of Science in Public Health with an equity concentration. Coursework includes biostatistics, epidemiology, health program evaluation, SPSS statistical analysis, and community health assessment.