Open to opportunities

Allen Siebzener

@allensiebzener

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Dedicated IT professional with expertise in QA and automation engineering.

United States

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What I'm looking for

I seek a challenging role that fosters growth and allows me to utilize my IT skills effectively.

I am a dedicated IT professional with extensive experience in support, administration, and development roles. My journey in technology has equipped me with a diverse skill set, particularly in QA and automation engineering. Currently, I work as a QA & Automation Engineer at 1mind, where I build and maintain QA scripts and develop monitoring systems using GCP tools. My proactive approach to problem-solving and eagerness to learn new technologies have consistently allowed me to rise to challenges and deliver high-quality results.

Throughout my career, I have supported global trading platforms and managed cloud infrastructure, utilizing tools such as AWS, Kubernetes, and various monitoring solutions. My experience leading teams and managing projects has honed my ability to communicate effectively and drive service delivery. I take pride in mentoring others and sharing knowledge to foster a collaborative work environment. I am excited to leverage my skills and experience in a challenging position that allows me to contribute to innovative projects and continue my professional growth.

Experience

Work history, roles, and key accomplishments

Current

QA & Automation Engineer

Current

1mind

Dec 2023 - Present (1 year 5 months)

Responsible for building and maintaining QA scripts using Playwright to automate system performance checks. Developed monitoring systems with GCP tools and configured Kafka for database activity polling. Managed Jira boards as Scrum Master to enhance service delivery.

Playwright GCP Kafka Python Jira Scrum Automation QA Testing Monitoring API Development

Application Support Engineer

Enfusion

Jun 2023 - Nov 2023 (5 months)

Provided support for a global trading platform, utilizing Linux and various tools to troubleshoot incidents. Managed AWS infrastructure and developed applications to scale with demand.

Linux AWS Kibana Grafana Citrix DB Tools Troubleshooting

Cloud Platform Engineer

Motion Recruitment - CVS

Jan 2023 - Jun 2023 (5 months)

Built and deployed applications for Voice recognition AI using AppDynamics and Google Cloud. Created monitoring documents and resolved data quality issues.

AppDynamics Google Cloud Kubernetes Voice Recognition Automation Monitoring Data Analysis Debugging

Application Support Engineer

Camelot Global

Oct 2018 - Dec 2022 (4 years 2 months)

Supported lottery websites across multiple countries, ensuring service delivery and uptime. Utilized various tools for application support and participated in AWS cloud architecture projects.

Git Docker Ansible Jenkins Kubernetes Prometheus Grafana SQL Python AWS

NOC Engineer 2 Shift Lead

Itron

Apr 2015 - Oct 2018 (3 years 6 months)

Managed and monitored a global network of devices, ensuring maximum uptime. Coordinated emergency operations and performed change management processes.

Change Management Splunk Python Java Jira Incident Management Communication Automation

Release Automation Engineer

Northern Trust Bank

Dec 2014 - Mar 2015 (3 months)

Engineered automatic code deployment flows using CA Lisa and Nolio, and developed scripts for data parsing to improve deployment efficiency.

CA Lisa Nolio Automation Scripting Unix Java Deployment Continuous Integration

AutoSys Administrator

Discover Financial Services

Jan 2014 - Nov 2014 (10 months)

Administered CA AutoSys for maintenance and upgrades, resolving issues and modifying scripts to enhance efficiency.

Autosys Scripting Maintenance Troubleshooting Python Shell Perl PowerShell System Administration

Unix Support Analyst

SunGard Financial Systems

Jul 2013 - Dec 2013 (5 months)

Managed user accounts and resolved job code bugs, automating tasks to enhance operational efficiency.

Unix Automation Data Entry Scripting

Senior Production Operations Analyst, Team Lead

Fiserv Investment Services

Jul 2007 - Jul 2013 (5 years 11 months)

Monitored AutoSys instances and managed trading systems, leading a team to ensure uptime and providing training on technologies.

Autosys SQL Team Leadership Scripting Documentation Incident Management Process Improvement

Batch Application Monitor

JP Morgan Chase

Dec 2006 - Jul 2007 (7 months)

Managed AutoSys and Control-M, resolving issues and navigating UNIX/Linux systems to identify root causes.

Autosys Unix Linux Troubleshooting

Universal Agent, Global Service Desk

Unknown

Aug 2005 - Dec 2006 (1 year 4 months)

Provided first and second level support, maintaining a high first call resolution rate and transitioning to a universal agent role.

Troubleshooting Customer Service Call Resolution Communication Technical Support Problem Solving Escalation Management

Education

Degrees, certifications, and relevant coursework

Unknown University

Masters of Business Administration, Business Administration

2011 - 2013

Grade: 3.8

Activities and societies: Speaker and guest lecturer at Evolve Cyber, educating and motivating students for IT job interviews and certification exam preparation.

Completed a Masters of Business Administration, focusing on business management principles, strategic planning, and leadership in technology-driven environments.

ITT Technical Institute

Bachelor of Applied Science, Information Technology

2007 - 2011

Earned a Bachelor of Applied Science in Information Technology with a specialization in Information Systems Security, covering topics such as network security, risk management, and information assurance.

ITT Technical Institute

Associates Degree, Computer Networking Systems

2003 - 2005

Completed an Associates Degree in Computer Networking Systems, focusing on the fundamentals of computer networking, system administration, and technical support.