aliya waqas
@aliyawaqas
Passionate real-time analyst with strong critical thinking skills.
What I'm looking for
I am a dedicated Real Time Analyst with a proven track record in data analysis and critical thinking. My journey began with a passion for understanding data patterns, which led me to excel in my role at Concentrix-Webhelp, where I was promoted to Real Time Analyst within just seven months. I thrive in dynamic environments, ensuring effective management of incoming and outgoing calls while monitoring service levels and site performance.
In addition to my analytical skills, I am an entrepreneur at heart, having founded a successful home-based business specializing in custom cakes and treats. My experience as a content moderator has further honed my ability to apply relevant policies and ensure content safety. I am also committed to continuous learning, keeping abreast of nutrition research and trends through my freelance blogging.
Experience
Work history, roles, and key accomplishments
Real Time Analyst
Concentrix-Webhelp
Jan 2023 - Present (2 years 7 months)
Promoted to Real Time Analyst, responsible for the real-time distribution of tasks and monitoring service levels and site performance. Ensured effective management of incoming and outbound calls, and managed schedule reports for employees.
Owner, Baker and Decorator
Kake-N-Treat
Jan 2014 - Present (11 years 7 months)
Founded and operated a home-based company specializing in custom cakes and treats, transforming a personal passion into a successful business venture. Managed all aspects of the business from baking and decorating to customer orders and marketing.
Content Moderator
Webhelp
Apr 2022 - Present (3 years 4 months)
Moderated Urdu video content from Pakistan, applying relevant policies to ensure content safety for all audiences. Maintained a high standard of content quality and adherence to platform guidelines.
Freelance Blogger
Self Employed
Jan 2017 - Present (8 years 7 months)
Authored blog posts on a variety of dietary and nutrition-related topics, providing advice on online forums. Utilized software like Spark Post, Canva, and Adobe to enhance blog content and engage readers.
Intern
Sheikh Zayed Hospital
Jun 2005 - Present (20 years 2 months)
Interviewed clients to analyze dietary habits and overall health using 24-hour recall and nutritional assessments. Led weekly nutrition classes for weight loss, cholesterol control, and diabetes education, and planned diets for patients with heart diseases.
Stay at home Parent
Self Employed
Jan 2005 - Present (20 years 7 months)
Managed household responsibilities, including scheduling, finances, and logistics for a family of five. Continuously updated knowledge on nutrition research and studies during personal time.
Intern
Mayo Hospital
Jul 2003 - Present (22 years 1 month)
Assessed individual nutritional risk and status, gaining knowledge about diet and problems of low-income groups. Educated clients on long-term health benefits of balanced diets and exercise programs, and planned medical nutrition therapy for malnourished children.
Education
Degrees, certifications, and relevant coursework
TQUK
Certificate, Digital Marketing
2024 - 2024
Completed an online Level 2 Certificate in Digital Marketing, enhancing skills in various digital marketing strategies and tools. This certification provided foundational knowledge in online marketing techniques.
Trainingexpress.org.uk
Certificate, Food Safety and Hygiene
2022 - 2022
Successfully completed an online Level 3 Food Safety and Hygiene course, gaining comprehensive knowledge of food safety regulations and best practices. This course covered essential principles for maintaining hygiene in food handling.
Punjab University
Master of Science, Food and Nutrition
2003 - 2005
Pursued a Master of Science in Home Economics with a specialization in Food and Nutrition, equivalent to a UK Bachelor of Science degree. This program focused on advanced concepts in nutrition and food science.
Punjab University
Bachelor of Science, Dietetics and Statistics
2002 - 2002
Completed a Bachelor of Science in Home Economics, specializing in Dietetics and Statistics. This degree provided a strong foundation in nutritional science and statistical analysis relevant to dietary studies.
Availability
Location
Authorized to work in
Website
kake-n-treat.comPortfolio
dieticiandaily.comJob categories
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