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Aliyah Duncan

@aliyahduncan

Administrative Assistant at Youth Community Support Agency (YCSA UK) who helped move services towards paperless record-keeping.

United Kingdom

Message

At Youth Community Support Agency (YCSA UK), I provided administrative and operational support, including managing my manager’s diary, coordinating meetings, and preparing agendas and minutes.

I helped move services towards a paperless system by creating electronic files and supporting consistent record-keeping. I also maintained organisational records and handled confidential information responsibly.

As a Youth Worker at Youth Community Support Agency (YCSA UK), I planned and delivered programmes including school sessions, drop-ins, and group activities. I applied safeguarding procedures and supported young people in a safe, inclusive environment.

At Islamic Relief UK, I supported fundraising events by coordinating logistics, volunteers, and stakeholder communications. My training includes GDPR / Data Protection, safeguarding, first aid, and health and safety.

Experience

Work history, roles, and key accomplishments

Youth Worker

Youth Community Support Agency (YCSA UK)

Aug 2024 - Oct 2025 (1 year 2 months)

Built positive relationships with young people and planned and delivered youth programmes, including school sessions and group activities. Facilitated workshops in a safe and inclusive environment.

Youth Work Programme Delivery Workshop Facilitation Safeguarding Confidentiality Teamwork

Administrative Assistant

Youth Community Support Agency (YCSA UK)

Apr 2023 - Oct 2025 (2 years 6 months)

Provided administrative and operational support across the organisation, managing diaries, coordinating meetings, and maintaining records. Improved filing processes and supported staff and volunteers.

Diary Management Meeting Coordination Minute Taking Proofreading Shared Mailbox Management Records Management Data Entry Microsoft Word Excel Outlook Microsoft Teams PowerPoint SharePoint GDPR Safeguarding Health and Safety First aid

Junior Event Manager

Islamic Relief UK

Feb 2023 - May 2023 (3 months)

Supported the planning and delivery of fundraising events, coordinating logistics and volunteer coordination. Tracked donations and assisted with financial reporting and post-event administration.

Event Planning Logistics Coordination Volunteer coordination Donation Tracking Financial Reporting Stakeholder Liaison

Barista / Waitress

Tim Hortons

May 2022 - Feb 2023 (9 months)

Delivered friendly and professional customer service in a high-volume environment. Maintained food safety and hygiene standards and assisted with training new team members.

Customer Service Food Safety Hygiene Standards Teamwork Training Support

Front of House Staff

German Doner Kebab

Sep 2021 - May 2022 (8 months)

Provided efficient and friendly customer service in a fast-paced environment. Maintained high standards of service and presentation and supported smooth day-to-day operations.

Customer Service Service standards Teamwork Fast Paced Environment

Events Assistant – Volunteer

Penny Appeal

Jun 2015 - Jun 2019 (4 years)

Supported the planning and delivery of fundraising and community events. Assisted with event setup, stewarding, public engagement, and donation handling.

Event Support Stewarding Public Engagement Donation Management Teamwork

HR Assistant – Work Experience

Skills Development Scotland

May 2018 - Jul 2018 (2 months)

Provided administrative support to HR staff, including scheduling and internal communications. Handled information professionally and maintained confidentiality.

HR Support Scheduling Internal Communications Confidentiality