Open to opportunities

Alisa Remaley

@alisaremaley

Message

Patient-focused healthcare specialist skilled in prior authorization, clinical support, and medical administration.

United States

Message

What I'm looking for

I seek a patient-centered clinical or administrative role where I can apply prior-authorization, EMR, and direct-care skills to improve patient access, streamline revenue cycle, and grow clinically.

I am a dedicated healthcare professional with hands-on experience in prior authorizations, medical reception, and direct patient care across inpatient and outpatient settings. I routinely use Epic, Athenahealth/Practice Fusion, ICD-10/CPT coding, and EMR workflows to support billing, scheduling, and clinical documentation.

I have provided frontline care as a CNA and restorative CNA, supported phlebotomy and vaccine administration, and worked cross-functionally with providers, pharmacies, and risk management to resolve claims and patient issues. I also trained staff, assisted with onboarding, and followed HIPAA and infection-control protocols during high-acuity periods.

I bring strong administrative skills—timecard and record management, billing/coding, prior authorization workflows, and customer-facing communication—paired with a practical, patient-centered approach that improves clinical operations and patient access to medications and services.

Experience

Work history, roles, and key accomplishments

Current

Prior Authorization Specialist

Current

HealthCare Solutions

Jan 2020 - Present (6 years 2 months)

Completed prior authorizations for providers and pharmacies, resolved claim rejects and coordinated appeals to enable timely medication pickup; regularly used Epic for billing/coding and ICD-10 diagnosis entry. Verified accounts, handled patient and insurance inquiries, and recorded time via Beehive.

Prior Authorizations Epic ICD 10 Medical Billing Appeals HIPAA Insurance Verification

Certified Nursing Assistant

Melbourne Terrace Rehabilitation Center

Jul 2020 - Sep 2023 (3 years 2 months)

Provided direct care to 20+ patients per shift including ADLs, vital signs, and restorative therapies; worked on a converted COVID-19 unit and supported weight monitoring and care plans to address significant changes. Maintained daily records and collaborated with nursing and risk management.

CNA ADLS Vital Signs Restorative Patient Monitoring Documentation Dementia Care

Exotic Animal Specialist

Incredible Pets

Jul 2019 - Sep 2021 (2 years 2 months)

Administered medications and species-specific diets, monitored animal health and development, and documented behavioral and medical changes; hand-fed and monitored young birds to prevent crop rot. Coordinated veterinary-prescribed treatments and enclosure care.

Animal Care Hand Feeding Species Specific Husbandry

Medical Assistant (Volunteer)

Family Care

Jul 2020 - Dec 2020 (5 months)

Prepared exam rooms, registered patients, performed venipuncture and specimen processing, administered vaccines and logged them in Florida Shots, and managed prescription communications with pharmacies using Athena/Practice Fusion.

Medical Assisting Venipuncture Vaccine Administration Athena Practice Fusion Florida Shots Patient Registration Prescription Coordination

Phlebotomist Technician

Bio-Mat USA Plasma Center

May 2019 - Jul 2020 (1 year 2 months)

Collected blood specimens using multiple collection methods, labeled and processed samples for transport, adhered to HIPAA standards, and assisted in training new phlebotomists while educating donors on plasmapheresis procedures.

Phlebotomy Specimen Processing HIPAA compliance Patient Education Venipuncture

Patient Care Assistant

Melbourne Terrace Rehabilitation Center

Jun 2018 - May 2019 (11 months)

Assisted CNAs with ADLs, served meals per diet restrictions, managed housekeeping and laundry tasks, and used PPE to sanitize patient areas while supporting daily unit operations.

Patient Support ADLS Housekeeping Linen Management

Laundry Attendant

Melbourne Terrace Rehabilitation Center

Jan 2017 - Jun 2018 (1 year 5 months)

Sorted, laundered, folded, quality-checked and delivered linens to departments, responding to special delivery requests and maintaining timely distribution to patients and units.

Laundry Operations Quality Control Inventory Management Service Coordination