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Alicia Ekengbuda

@aliciaekengbuda

Customer support representative at SureLeverageFunding who resolved client issues and guided customers through enquiries.

Nigeria

Message

At SureLeverageFunding, I responded to client questions and helped resolve customer challenges while keeping to agreed timelines.

At EZDI Co., I delivered accurate data entry services and produced voice-over recordings for client projects, following detailed briefs and deadlines.

At NPDC International, I entered data into databases, supported customers in person and by phone, and produced reports using advanced Microsoft Excel spreadsheet functions. I hold a B.Sc. in International Studies and Diplomacy from University of Benin.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

SureLeverageFunding

Nov 2024 - Apr 2026 (1 year 5 months)

Responded to client questions clearly and professionally across support interactions. Resolved customer challenges with patience, accuracy, and attention to agreed timelines.

Customer Support Client Communication Problem Solving Time Management

Freelance Voice Over Artist & Data Entry Specialist

EZDI Co.

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered accurate, high-quality data entry services under tight deadlines. Produced professional voice-over recordings for client projects, following detailed briefs.

Data Entry Voice Over Client Communication Time Management

Typist / Helpdesk Support Assistant

NPDC International

Mar 2020 - Feb 2022 (1 year 11 months)

Entered numerical and alphabetical data into databases in a timely and accurate manner. Supported customers politely in person and via telephone, and produced reports using advanced Microsoft Excel spreadsheet functions.

Data Entry Help Desk Support Excel Customer Service Teamwork