Alicia Brooks

At Tapestry Management Services, I review and curate remote patient monitoring, chronic care management, and clinical chart data to improve accuracy, completeness, and compliance. I identify missing values and discrepancies, collaborate with providers and data teams, and escalate findings outside clinical parameters.

Previously, I supported members at UnitedHealthcare by resolving claims, benefits, eligibility, and spending-account inquiries while helping people navigate digital tools and coordinate care. I handled a high-volume call environment of 50–70 calls per day and enjoyed learning complex systems to create a great workflow.

My clinical background includes patient care, vital-sign monitoring, mobility assistance, specimen collection, venipuncture, transport, inventory, and emergency support at Medical City Plano and the Department of Veterans Affairs. Working with veterans strengthened my commitment to providing gentleness and compassion to people experiencing chronic pain, PTSD, TBIs, depression, and other health challenges.

I also bring subrogation recovery experience, including account research, payment discrepancy resolution, recovery strategy development, negotiation, and arbitration case tracking. Across healthcare, insurance, and remote work, I prioritize HIPAA compliance, clear documentation, data integrity, and respectful patient and member support.