Alexis User
@alexisuser1
Detail-oriented accounts specialist with a strong work ethic.
What I'm looking for
With over a decade of experience in accounts management and customer relations, I have honed my skills in maintaining financial records, processing payments, and ensuring accuracy in billing. My current role as an Account Specialist at Concord Country Club has equipped me with the expertise to manage accounts receivable and payable efficiently, while also enhancing my ability to resolve member inquiries and disputes effectively.
Previously, I served as the Front Office Manager at Brandywine River Hotel, where I developed my leadership skills by training and supervising front office personnel. My commitment to maintaining high operational standards and providing exceptional customer service has consistently contributed to the success of the teams I have led. I am eager to bring my strong work ethic and diverse skill set to a new and challenging role that offers opportunities for growth and advancement.
Experience
Work history, roles, and key accomplishments
Account Specialist
Concord Country Club
May 2015 - Present (10 years 2 months)
Maintained financial records including journals, bank reconciliations, accounts receivable, and accounts payable. Produced computer reports, audited and paid club bills, and managed member accounts and billing processes. Processed payments, reconciled accounts, and advised on delinquent accounts.
Front Office Manager
Brandywine River Hotel
Jan 2008 - May 2015 (7 years 4 months)
Managed and trained front office personnel, ensuring adherence to company standards and budget guidelines. Maintained master key control, resolved guest issues, and updated group information. Conducted audits of company standards and cash handling procedures.
Shift Manager
Victorias Secret
Jan 2008 - Dec 2010 (2 years 11 months)
Developed and executed plans to achieve sales goals and maintained operational and merchandising standards. Provided effective training to staff in customer service, product knowledge, and inventory control. Handled loss prevention issues and increased special sales revenue by 3% annually.
Education
Degrees, certifications, and relevant coursework
Bayard Rustin Highschool
High School Diploma, General Studies
Completed high school education at Bayard Rustin High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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