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Alexis Turner

@alexisturner1

Eligibility Senior Representative at Cigna who resolved claims and trained new hires.

At Cigna, I verified insurance eligibility and benefits, processed NCPDP claims, and resolved denials by identifying causes and coordinating with payers. I also trained new hires and mentored team members.

Previously, at Memphis Internal Medicine, I performed phlebotomy and EKGs and maintained patient records. At Baptist Family Physicians Group, I reviewed radiology coding, conducted coding audits, and helped correct claims.

Experience

Work history, roles, and key accomplishments

Eligibility Senior Representative

Cigna

Jan 2024 - Jul 2026 (2 years 6 months)

Managed comprehensive account portfolios, resolved outstanding balances, and verified insurance eligibility for major payers. Trained new hires, mentored team members, and prepared end-of-day reports for upper management.

Insurance Verification Claims Resolution NCPDP Claims Blue Cross Blue Shield Cigna UHC Medicare Training Mentorship Leadership Billing Systems VA Processes Workflow Improvement

National Certified Medical Assistant

Memphis Internal Medicine

Feb 2021 - Dec 2023 (2 years 10 months)

Performed phlebotomy and EKGs, obtained vital signs, and updated patient charts. Contacted patients with test results and responded to patient requests, improving patient satisfaction.

Phlebotomy EKG Vital Signs Patient Communication Medical Records Medication Reconciliation Documentation

National Certified Medical Assistant

Baptist Family Physicians Group

Jul 2015 - Jan 2021 (5 years 6 months)

Scheduled and pre-certified diagnostic radiology testing, resolved denied claims, and assigned accurate CPT and ICD-10 codes. Conducted coding audits and collaborated with billing teams to improve claim accuracy.