Alexandre Darif cunha
@alexandredarifcunha
Customer Support Supervisor at Syngoo Tecnologia who improved support processes and monitored KPIs.
BrazilWhat I'm looking for
At Syngoo Tecnologia, I led the customer support team as Customer Support Supervisor, monitored KPIs, and implemented continuous improvements to standardized processes.
Earlier at Syngoo Tecnologia, I managed a strategic product, connected support with development, and defined metrics to improve the customer experience. I also provided multi-channel customer support as a Support Analyst.
At Casa do Chocolate, I supervised and trained the customer service team and improved operational processes. I’m interested in strengthening customer experience through service excellence, team leadership, and process improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Supervisor
Syngoo Tecnologia
Dec 2022 - Sep 2024 (1 year 9 months)
Led the customer support team, defined and monitored KPIs, implemented continuous improvements and developed standardized processes.
Product Specialist and Customer Success
Syngoo Tecnologia
Aug 2022 - Nov 2022 (3 months)
Managed strategic product, integrated support and development teams, and defined metrics to improve customer experience.
Support Analyst
Syngoo Tecnologia
Nov 2021 - Jul 2022 (8 months)
Provided multi-channel customer support, ensuring speed and quality in problem solving.
Administrative Assistant
ICASA
May 2021 - Sep 2021 (4 months)
Performed document control and supported the tax team in audits and security checks.
Customer Service Supervisor
Casa do Chocolate
Oct 2019 - Feb 2021 (1 year 4 months)
Supervised the team, provided training, and implemented operational improvements in service.
Entrepreneur and Administrator
Monte Sinai Hamburgueria
Jan 2019 - Oct 2019 (9 months)
Managed the business fully, developed customer retention strategies, and built customer relationships.
Sales Associate
Casa do Chocolate
Jan 2017 - Nov 2018 (1 year 10 months)
Provided customer service, organized the store, and controlled inventory.
Education
Degrees, certifications, and relevant coursework
Udemy
Power BI, Power BI
Completed a Power BI course on Udemy.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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