At SEC-CONCEPTS NETWORKS LTD, I provided L1/L2 technical support and client troubleshooting, reducing network downtime by 30%. I also deployed a new 250-user office network with LAN and internet connectivity.
I configured and maintained Cisco routers and switches for SMEs and enterprise clients, managed VLANs and inter-VLAN routing, and implemented access control lists. I also assisted with migrating legacy systems to updated Cisco infrastructures.
At MIKANO INTERNATIONAL LTD, I managed ERP and PIMS platforms for generator logistics, tracking, and customer service requests. I digitized installation and warranty records and trained incoming receptionists and junior staff on internal software protocols.

