ACAlexa Cayetano
@alexacayetano
Hospitality and tourism student skilled in customer service, supervision, and hands-on food and retail operations.
New ZealandWhat I'm looking for
I am a hard-working hospitality and tourism student with hands-on experience across food service, retail, and customer-facing roles. I bring a positive attitude, creativity, and a strong team spirit to every shift.
In supervisory and crew roles I have managed daily operations, trained staff, handled cash and POS transactions, and resolved customer issues professionally. I currently work as a steward at an airline lounge, supporting high hygiene and presentation standards.
I have run an online small business selling clothing and accessories, developing basic marketing, inventory, and budgeting skills. I am fluent in English and Filipino, adaptable, and quick to learn new processes.
I am eager to grow in a professional environment where I can take on leadership responsibilities and contribute meaningfully to a dynamic hospitality or tourism team.
Experience
Work history, roles, and key accomplishments
Steward
Compass Group
Dec 2025 - Present (1 month)
Maintained a clean, organised Qantas lounge and supported food preparation and buffet replenishment to uphold Compass Group and Qantas hygiene and presentation standards. Collaborated with chefs and service staff, managed inventory tasks, and followed strict health, safety, and aviation security procedures.
Babysitter
Family
Provided ongoing full-time care for a younger sibling, ensuring safety, emotional support, structured activities, and homework assistance to maintain a stable daily routine.
Shift Supervisor
Wendy's
Aug 2024 - Nov 2025 (1 year 3 months)
Supervised daily store operations, managed team performance and staff training, and handled customer issues while ensuring cash handling accuracy and food safety compliance. Maintained cleanliness standards and produced operational reports to support store performance.
Crew Member
Wendy's
Aug 2022 - Aug 2024 (2 years)
Took customer orders, prepared food items, maintained store cleanliness and food safety standards, and processed cash and EFTPOS transactions to ensure efficient service.
Crew Member
Pizza Inn
Mar 2023 - Sep 2023 (6 months)
Prepared and served food and beverages, maintained kitchen and dining hygiene, and delivered customer service during high-volume periods while assisting in opening and closing procedures.
Online Seller
Self Employed
Jan 2020 - Dec 2022 (2 years 11 months)
Operated an online small business selling clothes and bags, managing customer inquiries, orders, packaging, delivery logistics, basic marketing, budgeting, and inventory control.
Education
Degrees, certifications, and relevant coursework
New Zealand School of Tourism
Diploma in Tourism & Travel Management (Level 5), Tourism & Travel Management
Enrolled in tourism and travel management programs with a Level 5 Diploma in progress and a Level 4 Certificate currently undertaken.
Poblacion National High School
High School Diploma, General Secondary Education
2017 - 2020
Completed secondary education at Poblacion National High School between 2017 and 2020.
One Tree Hill College
NCEA Level 3, Business and Tourism
Completed NCEA Level 2 and Level 3 with a focus on Business and Tourism.
Victoria Homes Elementary School
Primary School Certificate, Primary Education
2011 - 2016
Completed primary education at Victoria Homes Elementary School from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
New ZealandAuthorized to work in
Job categories
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