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Alethea Chioa

@aletheachioa

Customer Success Manager at Myrtle Greens who built Salesforce churn workflows sustaining 95%+ retention across 200+ accounts.

China

Message

What I'm looking for

I'm seeking fully remote roles where I can apply my customer success, operations, and bilingual English–Chinese experience across international markets.

At Myrtle Greens, I built Salesforce health-scoring workflows to flag at-risk accounts before renewal and intervention playbooks that sustained 95%+ retention through product migrations. I also used QBR-led store-expansion discovery to generate USD 124K in peak weekly incremental reorders across 200+ accounts.

At LanguageLine Solutions, I delivered Mandarin–English phone and video interpretation across public-safety, healthcare, financial, and other settings. I handled high-emotion escalations with 100% factual accuracy, bringing that client-facing experience to customer support.

At EC Innovations, I managed localization for drug-registration and clinical-trial dossiers, achieving 98% on-time delivery with zero regulatory rejections. I also created medical glossaries and LQA checklists that reduced document rework by 20%; in independent projects, I built a bilingual WordPress language-learning site whose UX optimization lifted average session duration by 40%.

Experience

Work history, roles, and key accomplishments

Current

Business Operations & Customer Success Specialist

Current

Myrtle Greens

Nov 2025 - Present (1 year)

Built Salesforce health-scoring models to flag at-risk accounts and deployed intervention playbooks sustaining 95%+ retention. Identified upsell opportunities through QBR-led discovery, delivering USD 124K in peak weekly incremental reorders.

Salesforce Customer Success Churn Prevention QBR Upsell Discovery Multichannel Support CSAT Product Feedback

Mandarin–English Remote Interpreter

LanguageLine Solutions

Sep 2024 - Oct 2025 (1 year 1 month)

Delivered 50+ weekly back-to-back phone and video interpretation sessions across U.S. and U.K. public-safety hotlines, banks, insurance, telecom, and healthcare. Mediated high-emotion escalations with 100% factual accuracy.

Interpretation consecutive interpretation Simultaneous Interpretation De escalation Active Listening Public Safety Healthcare Finance

Part-Time Community Operations

NFT Card Game Project

Jan 2022 - Dec 2024 (2 years 11 months)

Managed bilingual Telegram and Discord user support, event announcements, and consolidated weekly UX feedback reports for internal product teams. Summarized recurring user friction points to mitigate churn triggers.

Community Management Telegram Discord Bilingual Support User Feedback Event Management

Translation Project Manager

EC Innovations

Jul 2022 - Aug 2024 (2 years 1 month)

Managed end-to-end localization for 200+ drug-registration and clinical-trial dossiers, achieving 98% on-time delivery with zero regulatory rejections. Coordinated global linguist teams and created standardized medical glossaries and LQA audit checklists.

Localization Project Management Medical Terminology LQA MTPE Vendor coordination Regulatory Dossier Preparation