Open to opportunities

Alessandro Azzolini

@alessandroazzolini

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Curious and creative writer with a strong background in copywriting.

Italy

Message

What I'm looking for

I am looking for opportunities that challenge my creativity and allow me to grow in digital writing and content strategy.

I am a curious and creative writer with a strong background in copywriting, storytelling, and content strategy. My fascination with how language shapes experiences drives my work, whether it's through UX writing, AI-generated content, or interactive narratives. I have professional experience in both Italian and English, and I am currently expanding my focus to explore writing in digital products, conversational AI, and emerging technologies.

Throughout my career, I have worked as a Customer Support Specialist at Airbnb, where I provided multilingual support with a focus on issue resolution and empathy. My education includes a Bachelor's Degree in Communication Design from IED Milan, where I specialized in Copywriting & Content Creation. I have collaborated with various teams to develop campaigns and projects for notable clients like Lamborghini and Ducati, honing my skills in naming strategies and editorial planning.

My achievements include winning prestigious awards such as the One Show Award in New York and the ADCI Awards in Italy. I am always looking for new challenges to grow and adapt my skills, and I am excited about the opportunities that lie ahead in the ever-evolving landscape of writing and content creation.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Airbnb

Jan 2025 - Present (5 months)

Provided multilingual customer support, assisting guests and hosts with a focus on issue resolution, clarity, and empathy. Collaborated with internal teams and maintained consistency with Airbnb’s tone of voice and global standards.

Customer Service Empathy Communication Team Collaboration

Copywriter

MELORIA Milano

Jan 2023 - Present (2 years 5 months)

Executed scriptwriting for radio and video, alongside content creation for clients like Tonno Mare Aperto and XPD boots, managing both Italian and English content. Collaborated effectively with social media managers, account, art, and creative directors to develop multi-channel campaigns, projects, and events.

Copywriting Content Creation Social Media Marketing Teamwork Italian English

Copywriter

HAVAS Milano

Jan 2022 - Present (3 years 5 months)

Collaborated with various teams to develop naming strategies, editorial plans, websites, and creative projects for diverse clients. Focused heavily on creating social media content in English for high-profile brands such as Lamborghini and Ducati.

Copywriting Naming Content Client Management English Creative Direction