At Raiffeisen Bank, I built an AI voice-call evaluation pipeline that transcribes customer calls and scores them against the official communication script using RAG and agentic logic. It evaluates about 6,700 calls a month and replaced a manual process that covered only the longest calls.
I also independently designed and delivered a KYC document translation system that keeps sensitive documents inside the bank’s Azure environment, reducing costs by more than 95%. For collections, I led development and production deployment of a scorecard combining XGBoost and a neural network to help prioritize customer outreach.
