Alejandro Galicia Valdez

Architected and deployed an instant provisioning engine for B2B clients, enabling real-time RAG context testing. Designed multi-tenant RAG architecture with strict memory isolation and implemented FinOps governance achieving high margins and uptime.

Spearheaded design, prompt engineering, and deployment of enterprise conversational AI agents integrated into Zendesk and Talkdesk. Delivered 40% ticket deflection and 50% ART reduction while maintaining SLA compliance.

Built a multimodal AI diagnostic copilot for field engineers, achieving 35% dispatch avoidance and 45% FRT reduction. Developed self-healing algorithms and integrated telemetry into CRM workflows.

Provided advanced technical support and strategic on-site interventions for high-complexity ATMs. Performed L2/L3 troubleshooting and coordinated with field teams during critical incidents.

Designed and developed internal management applications to boost efficiency across departments. Built productivity solutions using Python, SQL, Flutter, Angular, and AI-assisted environments.

Executed installation, fault diagnosis, and maintenance of electronic security systems including CCTV and access controls. Authored security infrastructure for a notable museum.

Pursuing a Bachelor of Science in Artificial Intelligence Engineering, currently in the third year or senior term.

Earned a Computer Science degree from Instituto Politécnico Nacional (IPN) — UPIICSA from 2014 to 2020.