Alejandro User
@alejandroba
Business Analyst who turns ERP/CRM needs into clear specs, faster delivery, and measurable product impact.
Russian FederationWhat I'm looking for
I’m a Business Analyst with hands-on experience across ERP, CRM, eCommerce, and digital platforms, partnering with customers and cross-functional teams to move from needs to implementable requirements. I specialize in requirements elicitation, business process modeling (AS-IS/TO-BE), and translating stakeholder goals into clear BRD, user stories, and functional specifications.
In Agile (Scrum) environments, I help teams accelerate delivery by aligning product, UX, and development. At Skilla, I improved customer outcomes by increasing Customer Satisfaction Index (CSI) from 57% to 72% and helped drive feature adoption (48% FAR) and NPS growth (22% to 42%) through stakeholder-driven dashboard and order management redesign.
Across other projects, I’ve delivered measurable results in payment and checkout flows, and CRM implementations: at GARPIX I reduced checkout-related errors by 40% and raised payment conversion from 68% to 82%, while at REVOLTA I implemented amoCRM to increase monthly sales revenue by 20% and cut cost per candidate by 40%. I’m comfortable using BPMN 2.0, UML, IDEF0, SQL, and tools like Jira, Confluence, Miro, Figma, and Power BI, with a strong drive to reduce rework and improve process efficiency.
Experience
Work history, roles, and key accomplishments
Business Analyst (CRM/HR)
Skilla
Mar 2026 - Jun 2026 (3 months)
Gathered and documented requirements for a CRM workforce management platform, improving dashboard and order management based on stakeholder feedback. Increased Customer Satisfaction Index from 57% to 72%, achieved 48% feature adoption for recruiter functionality, and raised NPS from 22% to 42%.
Business Analyst (eCommerce/ERP)
GARPIX
Apr 2025 - Dec 2025 (8 months)
Owned requirements, process modeling, and stakeholder alignment for an eCommerce online sales platform, including shopping cart, payment, promotions, and ERP integrations. Reduced checkout-related errors by 40%, decreased order processing time from 12 to 7 minutes, and increased payment conversion from 68% to 82%.
Business Analyst (CRM)
Revolta Digital
Feb 2022 - Mar 2025 (3 years 1 month)
Configured and implemented amoCRM for SMB clients, integrating CRM with telephony, websites, and traffic channels and designing pipelines and sales scripts based on business processes. Increased monthly sales revenue by 20% for a construction company and reduced cost per candidate by 40% for a recruitment agency via full-funnel analytics.
Junior Business Analyst (ERP)
Migra Software
Oct 2021 - Dec 2021 (2 months)
Supported an active ERP project by eliciting and documenting requirements and assisting with AS-IS/TO-BE business process modeling in an Agile Scrum environment. Improved documentation consistency using unified BRD/specification templates and reduced requirement-related sprint changes by ~20%.
Education
Degrees, certifications, and relevant coursework
Saint Petersburg State Polytechnic University
Bachelor's degree in Business Informatics, Business Informatics (e-Business)
2020 - 2024
Earned a bachelor's degree in Business Informatics with a concentration in e-Business from Saint Petersburg State Polytechnic University (2020–2024).
Availability
Location
Russian FederationAuthorized to work in
Job categories
Skills
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