Alec Reyes

I am a detail-oriented IT professional with hands-on experience in SAP functional support, service desk operations, and content documentation. I specialize in troubleshooting technical issues, guiding users through processes, and maintaining up-to-date knowledge base materials.

In recent roles I created clear process guides, FAQs, and short video tutorials to simplify complex workflows and improve onboarding. I have experience handling ticketing systems (ServiceNow), testing features, reporting bugs, and coordinating fixes with technical teams.

I collaborate closely with cross-functional teams to streamline workflows, ensure documentation accuracy, and keep libraries organized for quick access. I combine technical expertise with strong communication to make systems easier to use and maintain.