At CDA Solutions, I work on Client Services Helpdesk, a ticketing and SLA management platform built with Next.js, TypeScript, PostgreSQL, FastAPI and Microsoft Graph. I built email-to-ticket ingestion and a working-hours SLA engine with tiered escalations.
I also developed integrations and automated reporting for Node, a call centre management and compliance platform. For its QA Evaluation Platform, I built an evaluation system that cut manual processing time by roughly 50%.
I'm developing Authentik, a React Native app that scans email for phishing and scams. It combines sender-domain and content scoring with an on-demand AI verdict and a private local-model fallback.
