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Aldo Morales

@aldomorales

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AI & Automation Engineer at Teleperformance who led 50+ automations, saving over 1,500 hours monthly.

Spain

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At Teleperformance, I led the design and implementation of more than 50 automation solutions, reducing processing times by up to 60% and saving over 1,500 hours per month. I also led a migration from Automation Anywhere to Power Automate and integrated solutions with SAP, SQL Server, and MongoDB.

At Clinic Growth, I implemented an AI chatbot using an open-source LLM, semantic search, and client history. I also designed workflow automations with n8n and GoHighLevel CRM, and built internal tools for SOP knowledge management and task tracking.

Earlier, I developed automation solutions at Citibanamex and Deloitte, and developed, tested, and supported production RPA workflows at EY (Ernst & Young). My work spans AI agents, RPA, integrations, and operational process improvement.

Experience

Work history, roles, and key accomplishments

AI & Automation Engineer

Clinic Growth

May 2026 - Sep 2026 (4 months)

Implemented an AI chatbot with semantic search for client history and designed workflow automations with n8n and GoHighLevel CRM for 20 clinics. Built an internal SOP knowledge-management web app and task manager.

AI Chatbots Semantic Search N8n GoHighLevel CRM PostgreSQL VPS web app development

RPA Lead Developer

Teleperformance

Jan 2022 - Jan 2026 (4 years)

Led the design and implementation of 50+ automation solutions, reducing processing times by up to 60% and saving over 1,500 hours per month. Managed a multidisciplinary team and led migration from Automation Anywhere to Power Automate.

Robotic Process Automation Power Automate Automation Anywhere Microsoft Copilot Studio Yellow.Ai PowerApps SAP SQL Server MongoDB Team Leadership Process Reengineering

RPA Developer & Analyst

Citibanamex

May 2021 - Jan 2022 (8 months)

Developed automation solutions with Automation Anywhere for high-volume financial operations, including biweekly reports for pension fund clients. Processed encrypted MongoDB data with validation and quality controls.

Automation Anywhere Robotic Process Automation MongoDB Data Processing Banking Security

RPA Developer

Deloitte

May 2020 - May 2021 (1 year)

Developed automation solutions with UiPath and Automation Anywhere, saving over 200 hours per month. Integrated SAP and SQL databases and designed reusable components and exception-handling frameworks.

UI Path Automation Anywhere Robotic Process Automation SAP SQL Component Design Exception Handling

Junior Consultant

EY (Ernst & Young)

Jan 2019 - May 2020 (1 year 4 months)

Developed, tested, and supported RPA workflows in production for administrative and financial departments under senior supervision.

Robotic Process Automation Workflow Development Testing Production Support

Education

Degrees, certifications, and relevant coursework

EAE Business School

Master's Degree, Artificial Intelligence & Machine Learning

Completed a Master's Degree in Artificial Intelligence & Machine Learning in July 2026, with a focus on intelligent automation and process optimization.