Open to opportunities

Albert Simel

@albertsimel

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ICT student and aspiring IT professional focused on web development, databases, and practical networking skills.

Kenya

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What I'm looking for

I’m looking for an internship or professional attachment where I can apply my web development, database, and networking skills while using strong communication and problem-solving to support a fast-paced team.

I’m a motivated ICT student completing a Diploma in Information and Communication Technology (Module III) at Regional Centre Training Institute, Nairobi, under the Kenya National Examinations Council (KNEC). My training has equipped me with practical knowledge across web development, networking, database systems, and management information systems.

I’m eager to apply the technical and interpersonal skills I’ve gained through academic training and my prior experience, aiming for a professional attachment or internship environment. I enjoy working in fast-paced, team-oriented settings where communication, active listening, and problem-solving matter daily.

Alongside my studies, I developed a Farm Input Management Application featuring a relational database design and a user-friendly interface to track inputs and generate reports. I’m ready to bring this hands-on, detail-focused approach to a role that supports learning and real-world delivery.

Experience

Work history, roles, and key accomplishments

Customer Care Call Agent

MultiChoice

Aug 2023 - Present (3 years)

Handled inbound customer inquiries via phone, providing timely and professional support. Resolved customer complaints and escalated complex issues to the relevant departments.

Customer Support Customer Complaint Resolution Customer Escalation Active Listening Problem Solving

Education

Degrees, certifications, and relevant coursework

Regional Centre Training Institute

Diploma in Information & Communication Technology, Information and Communication Technology (ICT)

2023 - 2026

Activities and societies: Academic Project: Farm Input Management Application (database-driven system for tracking seeds, fertilisers, and pesticides; includes supplier, stock, and transaction records).

Diploma in Information and Communication Technology (Module III) at Regional Centre Training Institute in Nairobi under KNEC. Completed an academic project building a database-driven Farm Input Management Application to track agricultural inputs and generate reports.