Open to opportunities

Albert Marshall

@albertmarshall

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Experienced Data Conversion Specialist skilled in SQL and data migration.

United States

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What I'm looking for

Seeking a dynamic environment where I can leverage my technical expertise in data migration and system management. I am eager to collaborate with innovative teams and contribute to projects that offer opportunities for professional growth and the application of my skills in SQL, cloud platforms, and database optimization.

As a dedicated Data Conversion Specialist with over 6 years of experience, I have successfully led numerous data migration projects, ensuring seamless transitions from legacy systems to modern platforms. My expertise includes managing complex datasets, collaborating with cross-functional teams, and implementing custom solutions for both local and cloud-based environments.

In my previous role at Data Age Business Systems, I significantly reduced help desk tickets by 90% through effective database issue resolution and provided comprehensive training to end-users, enhancing their proficiency with new systems. My technical proficiency spans SQL, Azure, AWS, and SSIS, among others, allowing me to deliver efficient and reliable solutions.

Earlier, as a Technical Support Specialist, I resolved over 20,000 support tickets with an average wait time under 30 minutes, demonstrating my ability to handle high volumes effectively. I also engaged in Q/A testing for cloud-based software and managed cloud backup procedures, showcasing my versatility in technical support roles.

Experience

Work history, roles, and key accomplishments

Current

Data Conversion Specialist

Current

Data Age Business Systems

Jan 2019 - Jan 2024 (5 years)

Led data conversion projects, migrating datasets from legacy systems to new formats while ensuring accuracy and integrity. Collaborated with developers to design strategies and resolve data issues, and provided training to end-users on new systems.

SQL Data Migration SSIS Azure AWS Documentation Project Management Data Integrity

Technical Support Specialist

Data Age Business Systems

Mar 2017 - Jan 2022 (4 years 10 months)

Resolved remote phone support tickets for database and SaaS software, completing over 20,000 tickets with an average wait time under 30 minutes. Diagnosed software and networking issues, and performed Q/A testing for cloud software.

Ticketing Software SQL Azure Database Management Customer Support

Fulfillment Associate

Amazon TPA1

Oct 2016 - Mar 2017 (5 months)

Worked as a Fulfillment Associate, handling various tasks related to order processing and inventory management in a fast-paced environment.

Inventory Management Order Processing Time Management Team Collaboration Customer Service

Education

Degrees, certifications, and relevant coursework

Florida Memorial University

Engineering

2013 - 2015

Studied Engineering, achieving recognition on the President’s List in 2013 and the Dean’s List in 2014. Awarded the Boule Foundation Scholarship in 2013.