Alan Perez
@alanperez1
I turn complex data into actionable insights, dashboards, and optimized business processes.
MexicoWhat I'm looking for
At TeleTech, I analyze multi-source data, build reporting frameworks, and create dashboards that help stakeholders act on performance, risk, and completion trends.
I've supported data integration, validation, governance, and workflow improvement using Power BI, Excel, DAX, Looker, and Power Automate. My background in quality assurance and bilingual customer support strengthens my ability to translate business questions into clear, practical recommendations.
Experience
Work history, roles, and key accomplishments
Learning Analyst
Teletech
Jun 2023 - Present (3 years 3 months)
Analyzed complex datasets using statistical methods and data visualization to derive actionable insights. Translated findings into clear business insights for stakeholders and developed analytical models to support proactive decision-making.
Education
Degrees, certifications, and relevant coursework
UPIICSA IPN
Bachelor of Science, Computer Science
2016 - 2021
Pursued a Bachelor in Computer Science at UPIICSA IPN from 2016 to 2021.
CET 1 Walter Cross Buchanan IPN
Computer Network Technician, Computer Networks
2013 - 2016
Completed technical training as a Computer Network Technician at CET 1 Walter Cross Buchanan IPN from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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