Alan Le

Developed and implemented an AI-driven solution as part of the Handshake OHM project, targeting improvements in user engagement and job-matching efficiency. Analyzed large datasets to identify trends and insights, enhancing the effectiveness of automated matching systems.

Managed end-to-end operations for dropshipping and product reselling businesses, including supplier coordination, pricing strategy, order fulfillment, and customer service. Executed arbitrage strategies using data analysis and risk management to pursue low-risk, profit-focused outcomes.

Tracked purchase orders, coordinated shipments, and communicated with suppliers for timely material delivery. Monitored stock levels, updated inventory records, and identified discrepancies to maintain operational accuracy.

Maintained inventory and verified incoming supplies against shipment invoices. Assisted customers with product questions and recommendations in a high-volume environment.

Processed in-person and call-in orders, accurately handling cash, credit card, and gift card transactions. Handled customer complaints and escalated issues to management when appropriate.

Delivered customer service and supported sales in a fast-paced environment. Assisted with weekly inventory checks and supported team lead with opening and closing procedures.

Bachelor of Science in Business Administration with a focus in Finance, completed in May 2026.

Associate of Science in Business Administration, completed in May 2024.