Open to opportunities

Alan Fioretti

@alanfioretti

Message

Business analyst driving process improvement, secure reporting, and actionable KPI-driven insights.

United States

Message

What I'm looking for

I seek roles where I can own analytics and reporting, partner with leaders to drive measurable operational improvements, and work in secure, growth-focused teams.

I am a business analyst with deep experience translating complex data into clear, executive-ready dashboards and narratives that drive operational improvements. I specialize in KPI tracking, SQL-driven automation, and stakeholder alignment across large, regulated enterprise environments.

At T-Mobile I owned enterprise reporting tools, created automated stored procedures, and delivered weekly executive summaries that influenced strategy and tactical pivots. I combine technical familiarity (SQL, Tableau, JavaScript) with strong cross-functional communication to champion data integrity and continuous improvement.

Experience

Work history, roles, and key accomplishments

Business Analysis Manager

T-Mobile

Nov 2018 - Nov 2023 (5 years)

Owned enterprise analytics and reporting, creating automated SQL stored procedures and executive dashboards that clarified KPI trends (NPS, CSAT, ASA, AHT, QGP) and enabled data-driven operational decisions.

SQL Teradata Tableau KPI Tracking Dashboarding Root Cause Analysis

Veteran Services Administrator

Pensacola State College

Jan 2015 - Jan 2018 (3 years)

Provided administrative support and advocacy for veteran students, improving access to resources and contributing to retention strategies through coordinated services and documentation.

Student Advocacy Administrative Support Process Improvement Documentation Compliance

Advanced Tech Support Specialist

CLEAR

Jan 2012 - Jan 2014 (2 years)

Handled high-priority technical escalations and troubleshooting for consumer and enterprise systems, improving resolution times and escalating critical incidents to engineering teams.

Technical Support Troubleshooting Escalation Management Customer Service Incident Management Cross Functional Collaboration

Health Services Journeyman

U.S. Air Force

Feb 2009 - Apr 2011 (2 years 2 months)

Managed sensitive health and readiness data systems in regulated military environments, streamlining tracking workflows and ensuring accuracy, compliance, and operational readiness.

Data Governance Compliance Workflow Optimization Operational Readiness