Open to opportunities

Alan Daniel Lara Sanchez

@alandaniellarasanche

Message

Technical Specialist with expertise in mainframe system optimization.

Mexico

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my technical expertise while fostering collaboration and innovation within a dynamic team.

I am a Technical Specialist on a mainframe with extensive experience delivering expert technical support to optimize system performance. My achievements include removing z/OS nodes with new technologies that decreased the cost of mainframes, significantly improving client satisfaction. I am skilled in problem-solving and cross-functional collaboration, bringing a proven ability to enhance operational efficiency and reduce service-related issues for clients.

At IBM México, I have provided technical support and expertise to clients, ensuring optimal performance of systems and applications, which led to a 70% reduction in service-related issues. I have also conducted training sessions for coworkers and new employees on MVS Technology, improving user experience and enhancing overall customer satisfaction. My collaborative efforts with cross-functional teams have allowed us to identify system inefficiencies and solve issues effectively.

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist

Current

IBM México

Jan 2014 - Present (11 years 4 months)

Technical Specialist with extensive experience in mainframe systems, focusing on optimizing performance and reducing service-related issues. Achievements include implementing new technologies to remove z/OS nodes, resulting in significant cost savings and improved client satisfaction. Conducted training sessions that increased user adoption rates by 50%.

JCL Technical Support Problem Solving Training QA Testing

Education

Degrees, certifications, and relevant coursework

ESIME Culhuacán

Bachelor of Engineering, Computing Engineering

2003 - 2008

Studied Computing Engineering, focusing on the principles of computer systems, programming, and software development. Developed skills in problem-solving and technical support, which are essential for a career in technology.