Open to opportunities

Akshitha Sai

@akshithasai

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Customer service specialist with sales experience and strong client-focused skills.

India

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What I'm looking for

I seek a customer-focused role where I can use my CRM and sales experience to improve satisfaction, grow retention, and contribute to team targets.

I am a dedicated Customer Service Representative with three years of freelance experience and prior sales experience, focused on delivering high-quality support and building strong client relationships.

My freelance work has involved managing multiple clients and projects simultaneously, meeting deadlines, and adapting solutions to client requirements while maintaining quality standards.

At BYJU'S I served as a Business Development Associate / Sales Associate, handling 50+ customer interactions daily, counseling parents and students, converting leads, and maintaining CRM records to improve retention and conversions.

I bring strong communication, problem-solving, multitasking, and CRM tool experience (Zendesk, Freshdesk, HubSpot), and I seek roles where I can continue improving customer satisfaction and contribute to sales and support operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Freelance

Jan 2022 - Present (4 years)

Provided remote customer support and project-based client services for multiple companies, managing end-to-end tasks, meeting deadlines, and maintaining high client satisfaction across concurrent engagements.

Customer Support Zendesk Freshdesk HubSpot Multitasking Data Entry

Business Development Associate

Byju's

Mar 2021 - Oct 2021 (7 months)

Generated and converted leads for BYJU'S learning solutions via remote demos and counseling, handling 50+ customer interactions daily and improving customer retention through effective follow-up.

Lead Generation CRM Lead Follow Up