At NTT DATA Info Services, I build Service Cloud features for an enterprise hospitality reservation platform, using LWC, Apex, and Salesforce Flow. I contributed to a production Agentforce agent that combines caller inputs with live routing context to return hotel availability to contact-center agents.
I’ve also re-engineered Apex and integration logic to address timeouts and latency, and optimized Data 360 SQL to reduce credit consumption. At KPMG India Services LLP, I built a pre-approved loan journey with identity, employment, and credit checks, and delivered Salesforce solutions for consumer-goods clients.
