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Akshada Londhe

@akshadalondhe

Customer Success & Licensing leader who drives compliant UAE free-zone setup, Salesforce transformation, and measurable service excellence.

United Arab Emirates

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What I'm looking for

I’m looking for a leadership role where I can own customer success and licensing outcomes—partnering across compliance and operations—using Salesforce-driven process improvements to deliver fast, accurate approvals and measurable CSAT/NPS growth.

I’m a Customer Experience & Client Service leader with 10+ years’ expertise across UAE Free Zone licensing, compliance, business setup advisory, CRM systems, and operational excellence. I combine regulatory due diligence with hands-on client delivery to improve loyalty and accelerate approvals.

In my most recent role as a Team Leader for Dubai South Free Zone, I lead end-to-end CX operations, coach high-performance teams, and turn customer insights into service improvements. I manage escalations, optimize service delivery with cross-functional partners, and streamline reporting and workflows using Salesforce, EZMS, and ZOHO.

Previously, as a Client Support Specialist at DMCC, I guided 250+ clients each month through business setup, licensing, and visa processing using Salesforce CRM. I reduced turnaround time by 85% through workflow optimization and automation, increased first time-right submissions to 95%, and drove exceptional outcomes including CSAT 95% and NPS 98%.

I’m also deeply accountable for regulatory outcomes—managing licensing lifecycle work (new applications, renewals, amendments, cancellations), conducting Enhanced Due Diligence (EDD), coordinating State Security submissions, and serving as a primary liaison with Free Zone Authorities and customs. I take pride in improving compliance reporting, reducing rework, and strengthening processes through continuous optimization and Quality Audits.

Experience

Work history, roles, and key accomplishments

Current

Client Service Team Lead

Current

Dubai South Free Zone

Aug 2025 - Present (10 months)

Led end-to-end client service operations to improve customer satisfaction, loyalty, and retention, managing CX teams, training, escalations, and service frameworks. Oversaw the licensing lifecycle (applications, renewals, amendments/cancellations) and coordinated Enhanced Due Diligence and State Security submissions with audit-ready compliance reporting.

Salesforce CRM CX Strategy Escalation Management Enhanced Due Diligence (EDD)Regulatory Submissions Workflow Automation

Client Support Specialist

DMCC

May 2022 - Jul 2025 (3 years 2 months)

Advised 250+ clients monthly on business setup, licensing, and visa processing using Salesforce, cutting turnaround time by 85% through optimized workflows, automated reminders, and follow-up cadence. Improved first-time-right submissions to 95% and delivered 95% CSAT/98% NPS by strengthening documentation validation and compliance alignment, resolving 65% of escalations within one day, and reduci

Salesforce CRM Validation Escalations CSAT NPS Improvement SLA Management Process Automation

Key Account Manager

Etisalat

Jan 2021 - Apr 2022 (1 year 3 months)

Managed key enterprise accounts to drive retention and growth, achieving 75% revenue growth via upselling/cross-selling and increasing upsell conversions by 55% through needs analysis. Handled onboarding to post-sales support, maintained 90% customer satisfaction, secured 70% renewal retention, resolved 95% of escalations within SLA, and negotiated contracts/renewals including AED 150k annual deal

Key Account Management Upselling QBRs Renewal Management Contract Negotiation Stakeholder Management

Project Coordinator & Team Lead

Williams Marketing

Dec 2018 - Nov 2020 (1 year 11 months)

Led and supervised client service/customer experience teams to achieve KPIs, delivering training, coaching, schedule management, quality audits, and escalation resolutions. Coordinated project activities by tracking progress and risks, maintaining SOPs/timelines/status updates, and using Salesforce, Trello, and Asana to manage documentation and client communications.

Team Leadership Customer Service Operations Training Audit Project Coordination Risk & Delay Tracking Salesforce Trello

Customer Success Executive

ADP Pvt Ltd

Feb 2012 - Dec 2018 (6 years 10 months)

Built trust-based client relationships by guiding onboarding, training, and implementation, and acting as the primary point of contact for inquiries, troubleshooting, and escalations. Managed Workforce account updates and amendments, produced customized client reports, monitored usage data to support improvement and upsell opportunities, and strengthened outcomes through QBRs and cross-functional

& Customer Success Client Onboarding Custom Reports Escalation Management Cross Functional Collaboration