Looking for a job

Aksa Mathew

@aksamathew

Operations analyst at Concentrix investigating Uber driver, delivery, transaction, and payment data to improve reporting accuracy.

India

Message

At Concentrix, I investigate operational data related to Uber driver and delivery partner accounts, transactions, trips, and payments. I verify discrepancies, document findings, and support accurate case resolution and reporting.

I previously investigated insurance claim, eligibility, and benefit data at Alorica for United Healthcare Insurance. I also managed and validated project and cost data at John's Systems LLP, where I prepared estimates, BOQs, and supporting documentation.

In my analytics projects, I built loan-default prediction models and a Power BI dashboard to visualize risk profiles and default trends. I also analyzed used-car market data for Cars24 – Upgrad Internship, presenting trends and regional variations through Tableau dashboards and a research report.

Experience

Work history, roles, and key accomplishments

Current

Senior Representative – Operations

Current

Concentrix

Jan 2026 - Present (9 months)

Searched, collected, validated, and investigated operational datasets related to driver and delivery partner accounts, transactions, trip records, and payment-related information to ensure data accuracy and reporting consistency. Monitored recurring operational issues, identified patterns, and collaborated with cross-functional teams to resolve data-related concerns efficiently.

SQL Python Excel Power BI Tableau Data Validation Data Quality Management Jira Confluence Reporting Documentation Process Compliance Audit documentation Stakeholder Communication Cross Functional Collaboration

Member support analyst

Alorica

Mar 2025 - Sep 2025 (6 months)

Investigated and verified insurance claim data, eligibility records, and benefit information to resolve discrepancies and maintain accurate claims processing. Achieved 100% CSAT while managing 20–30 daily cases with strong attention to detail, timeliness, and process adherence.

Investigation Data Verification CRM Documentation Process Compliance Reporting Communication Skills Attention To Detail Time Management

Quantity Surveyor

John's Systems LLP

Jun 2022 - Nov 2024 (2 years 5 months)

Managed and validated high-volume project and cost data for international clients, ensuring accuracy, completeness, and adherence to contractual and reporting standards. Performed detailed cost estimation and quantity take-offs, preparing accurate estimates, BOQs, and supporting documentation for project planning and approvals.

Cost Estimation Quantity Takeoff BOQ Preparation Data Validation Documentation Stakeholder Communication Project Management Quality Control Process Standardization

Education

Degrees, certifications, and relevant coursework

Upgrad

Professional Certificate Program, Business Analytics and Consulting

2025 - 2025

Completed a professional certificate program in Business Analytics and Consulting in association with PwC India, covering Excel, SQL, Power BI, Tableau, Python, Reporting, Business Analysis, and Consulting Essentials.

St Joseph's Engineering College

Bachelor of Engineering, Engineering

2018 - 2022

Grade: 7.33 CGPA

Activities and societies: Treasurer - 'NIRMAN' Departmental Association; Coordinator - MILAN '21 Cultural Festival; Design Lead - TEDx SJEC 2020 and 2022; Developed a VBA system in MS Excel to automate RCC beam design and detailing for AutoCAD.

Pursued a Bachelor of Engineering degree, achieving a CGPA of 7.33. Held positions of responsibility including Treasurer, Coordinator, and Design Lead, and received accolades for Best Innovative Project of 2022.