Akira Rhymes

Delivered hands-on training and mentoring to new Revenue Officers, ensuring compliance with federal tax laws and IRS procedures. Conducted job-specific demonstrations and taught workshops on research, case management, and workload prioritization. Provided constructive feedback to trainees, monitored performance, and identified areas for development.

Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Checked in guests and scheduled additional treatments or services, directing them to the proper treatment building or area. Maintained expert knowledge of all spa and resort products and services, ensuring high utilization of the service schedule by booking appointments to maximum capacity.

Assisted customers by locating items, processing payments, and carrying out heavy purchases. Maintained customer satisfaction with quick and professional handling of product returns, promoting loyalty. Operated RF scanners to track merchandise and verify contents of containers, ensuring accurate inventory control.

Completed a Master's degree focusing on human resources management principles and practices. Developed expertise in areas such as training, talent management, and organizational development.

Obtained a Bachelor's degree in Business Administration, building a strong foundation in business principles. Gained knowledge in various aspects of business operations and management.