Open to opportunities

Akira Rhymes

@akirarhymes

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Dedicated professional with a Master's in Human Resources Management.

United States

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What I'm looking for

I am looking for a role that allows me to educate and empower others while fostering a positive learning environment.

I am a dedicated professional with a Master’s degree in Human Resources Management and extensive experience in training, mentoring, and operational leadership. My passion lies in educating and empowering individuals through structured learning and practical application of knowledge. I have effectively trained and mentored diverse professionals, both in person and online, ensuring proficiency in job-specific duties.

Throughout my career, I have designed and implemented tailored training programs, emphasizing hands-on learning and technical mastery. My role as a Revenue Officer and On-the-Job Instructor at the Internal Revenue Service has allowed me to conduct job-specific demonstrations and workshops, fostering a collaborative learning environment. I take pride in providing consistent support and encouragement to trainees, enhancing their professional growth and ensuring compliance with federal tax laws.

Experience

Work history, roles, and key accomplishments

Current

Revenue Officer/On the Job Instructor

Current

Internal Revenue Service

Dec 2021 - Present (3 years 8 months)

Delivered hands-on training and mentoring to new Revenue Officers, ensuring compliance with federal tax laws and IRS procedures. Conducted job-specific demonstrations and taught workshops on research, case management, and workload prioritization. Provided constructive feedback to trainees, monitored performance, and identified areas for development.

Mentorship Curriculum Development Financial Analysis Data Management Conflict Resolution Public Speaking Case Management

Resort Coordinator

Glen Ivy Hot Springs

Jun 2021 - Nov 2021 (5 months)

Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Checked in guests and scheduled additional treatments or services, directing them to the proper treatment building or area. Maintained expert knowledge of all spa and resort products and services, ensuring high utilization of the service schedule by booking appointments to maximum capacity.

Customer Service Scheduling Sales Conflict Resolution Inventory Management Communication Spa Operations Guest Service Payment Processing

Store Worker

Defense Commissary Agency

Dec 2009 - May 2018 (8 years 5 months)

Assisted customers by locating items, processing payments, and carrying out heavy purchases. Maintained customer satisfaction with quick and professional handling of product returns, promoting loyalty. Operated RF scanners to track merchandise and verify contents of containers, ensuring accurate inventory control.

Customer Service Inventory Management Sales Stocking Problem Solving Communication Merchandising Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Arizona Global Campus

Master of Human Resources Management, Human Resources Management

2019 - 2020

Completed a Master's degree focusing on human resources management principles and practices. Developed expertise in areas such as training, talent management, and organizational development.

University of Arizona Global Campus

Bachelor of Business Administration, Business Administration

2015 - 2019

Obtained a Bachelor's degree in Business Administration, building a strong foundation in business principles. Gained knowledge in various aspects of business operations and management.